Portuguese Customer Agent for Online Market Platform - Work Remotely from Greece

Employers from Greece; United States; Remote; USD 24,000 - 36,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Private Health Insurance

2 Extra Salaries Per Year

A lot of extra perks

Job summary

Mercier Consultancy is seeking a Portuguese-speaking Customer Agent to deliver top-tier support and resolve customer queries. You will be the face of the company for Portuguese-speaking customers and will document all interactions in the CRM system.

A fully paid relocation package helps you move to Greece and start a new chapter. The role offers a competitive monthly salary, monthly performance bonuses, private health insurance, and two extra salaries per year, along with additional perks.

Qualifications

• Native-level fluency in Portuguese (written and spoken).
• English proficiency at least B2.
• Strong communication and problem-solving skills.
• Comfortable using computers and learning new software tools.
• Able to work in a team-oriented environment.
• Willingness to relocate and live in Greece.

Responsibilities

• Handle customer inquiries for Portuguese-speaking customers.
• Resolve complaints professionally to maintain high customer satisfaction.
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.
• Collaborate with colleagues and other departments to achieve the best outcomes.
• Meet quality and performance targets while maintaining professionalism.

Skills

Portuguese language

Customer service

Communication

Problem solving

Teamwork

CRM software

Tools

CRM software

Job description

at Mercier Consultancy

Are you a Portuguese speaker, and ready to experience the life abroad? AtMercier Consultancy, we are on the lookout for a driven, motivated Portuguese-speaking Customer Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.

Key Responsibilities

• Handle customer inquiries for Italian speaking customers.
• Resolve complaints professionally to maintain high customer satisfaction.
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.
• Collaborate with colleagues and other departments to achieve the best outcomes.
• Meet quality and performance targets while maintaining professionalism.

Why Choose Greece?

Imagine finishing work and heading to a beach with crystal-clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries.

From vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world-renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle.

If you're looking for more than just a job, this is your chance to start a new adventure in one of Europe's most beautiful countries.

Requirements

• Native-level fluency in Portuguese (both written and spoken) is essential.
• A minimum English proficiency of B2 is required.
• Strong communication and problem-solving skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Greece.

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Private Health Insurance
• 2 Extra Salaries Per Year
• A lot of extra perks