Portfolio Technology Acct. Director

CBRE; Indianapolis (IN); On-site; USD 175,000 - 225,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Discretionary bonus

Job summary

CBRE is seeking an Account Director to serve as the senior relationship lead for a portfolio of enterprise technology engagements in the United States. You will build trusted stakeholder relationships, shape technology strategies, and coordinate internal teams from opportunity development through delivery, renewal, and expansion.

The role requires 7+ years in enterprise technology account management, a track record of growing strategic accounts, and the ability to translate technology

Qualifications

• 7+ years of enterprise technology account management experience.
• Experience selling or expanding technical services in an enterprise environment.
• Proven success leading strategic client relationships and driving account growth.
• Ability to translate technology capabilities into business value for executive-level conversations.
• Demonstrated experience with complex contract processes.
• Strong communication and cross-functional collaboration skills.
• Experience supporting Microsoft technology programs, Microsoft 365 ecosystems, or enterprise workplace tech.
• Experience creating account plans, business reviews, proposals, and growth plans.
• Demonstrated ability to evaluate and implement AI-driven solutions to improve productivity.
• Experience with large, matrixed enterprise clients.
• Bachelor's degree or equivalent.

Responsibilities

• Serve as the primary relationship lead for assigned enterprise technology accounts and maintain proactive communication across cross-functional teams.
• Provide leadership for the account team and ensure priorities are understood and met.
• Develop strategic account plans aligning client priorities, technology roadmaps, service investments, and growth.
• Own account revenue, retention, and growth including renewals and expansions.
• Create demand by identifying unmet needs and opportunities to expand services or launch advisory work.
• Lead product demonstrations, discovery workshops, and executive briefings.
• Guide the commercial lifecycle from discovery through renewals and amendments.
• Monitor account satisfaction, service quality, and delivery risks.
• Understand outsourced services, procurement practices, and cybersecurity requirements.

Skills

Account management

Enterprise tech

Strategic planning

Stakeholder management

Negotiation

Cross-functional collaboration

Microsoft 365

AI solutions

Business value translation

Contract processes

Education

Bachelor's degree or equivalent

Tools

Microsoft 365 ecosystems

Job description

About the Role

The Account Director serves as the senior relationship for a portfolio of enterprise technology engagements. This role builds trusted stakeholder relationships, identifies opportunities for growth, shapes technology and service strategies, and coordinates internal teams from opportunity development through delivery, renewal, and expansion.

The successful candidate will combine strategic account leadership, commercial discipline, and technology fluency. They will help clients connect business priorities with practical workplace, productivity, data, automation, and AI-enabled technology solutions.

What You'll Do

• Serve as the primary relationship lead for assigned enterprise technology accounts, maintaining proactive communication, stakeholder confidence, and clear escalation paths across cross functional teams.
• Provide leadership for the account team. While the role does not include direct people management responsibilities, it is accountable for ensuring team members understand priorities, meet internal standards, fulfill client commitments, and deliver a consistent stakeholder experience.
• Develop and maintain strategic account plans that align client business priorities, technology roadmaps, service investments, and growth opportunities.
• Own account revenue, retention, and growth objectives, including renewals, service expansion, and new opportunities.
• Create demand by identifying unmet business needs, service gaps, stakeholder priorities, and opportunities to expand existing technology services or launch new advisory/project work.
• Lead product demonstrations, discovery workshops, roadmap sessions, executive briefings, innovation conversations, or lightweight pilots.
• Guide the commercial lifecycle, including discovery, solution shaping, pricing, proposals, statements of work, amendments, and renewals.
• Monitor account satisfaction, service quality, commercial commitments, delivery risks, and escalation needs.
• Understanding of outsourced services, supplier/partner agreements, cybersecurity or compliance requirements, and enterprise procurement practices.

What You'll Need

• 7+ years of experience in enterprise technology account management, consulting, managed services, or related client-facing technology roles.
• Experience selling or expanding technical services in an enterprise environment, including discovery, solution shaping, proposal development, stakeholder alignment, and internal sales coordination.
• Demonstrated success leading strategic client relationships and driving account growth, stakeholder engagement, and commercial outcomes.
• Ability to translate technology capabilities into business value and influence executive-level conversations.
• Demonstrated experience with complex contract processes.
• Strong communication, relationship management, negotiation, and cross-functional collaboration skills.
• Experience supporting strategic Microsoft technology programs, Microsoft 365 ecosystems, or enterprise workplace technology initiatives.
• Experience creating account plans, business reviews, proposal narratives, stakeholder-facing materials, service quality updates, or growth plans.
• Demonstrated ability to evaluate, champion, and implement AI-driven solutions that improve productivity, streamline operations, and enable technology teams to deliver greater impact at scale.
• Experience supporting large, matrixed enterprise clients or strategic accounts.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors when determining compensation, including a candidate's education, training, and experience. The minimum salary for the Workplace Strategy Director position is $175,000 annually ($84.13 per hour), and the maximum salary is $225,000 annually ($108.17 per hour). The compensation offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus in accordance with CBRE's applicable bonus program. This role is also eligible for the following benefits: 401(k), medical, dental, vision, and life insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…