Portfolio Support Specialist

Apartment Management Consultants; Seattle (WA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health and Wellness Programs

401K with Employer Match

9 Paid Holidays

Employee Rent Discount Program

Job summary

Apartment Management Consultants (AMC) is seeking a Portfolio Support Specialist to provide administrative and operational support across multiple communities. The role involves assisting with leasing processes, maintaining accurate files, supporting on-site teams, and promoting operational excellence through training and guidance.

You will travel between communities as needed to assist with leasing, move-ins readiness, and record-keeping while upholding company standards and delivering

Qualifications

• 1–3 years of experience in multifamily, leasing, customer service, or administrative roles.
• Experience supporting leasing processes and resident files is a plus.
• Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.
• Experience with property management systems (Yardi, AIM, Entrata) preferred.

Responsibilities

• Assist with processing applications and leasing documentation across assigned communities.
• Maintain accurate resident files, lease records, and system data.
• Ensure files are complete and compliant with company policies and procedures.
• Support on-site teams by helping track unit availability, lease terms, and basic property information.
• Assist with preparing units and coordinating readiness for move-ins or property showings as needed.
• Maintain awareness of community policies, leasing requirements, and general property information.
• Provide support in responding to resident and prospect inquiries in a professional and timely manner.
• Assist with handling resident requests and escalating issues when appropriate.
• Support outreach efforts by helping maintain contact lists and distributing marketing or informational materials.
• Assist with gathering market and competitor information as requested.
• Help maintain organized workspaces, files, and shared systems.
• Identify and report any inconsistencies, missing information, or unusual issues related to residents or property operations.
• Maintain a professional appearance and conduct at all times.
• Provide on-the-job training, guidance, and support to on-site team members regarding leasing processes, file management, operational procedures, and company standards.
• Assist with onboarding and mentoring property staff by sharing best practices and reinforcing operational consistency across assigned communities.
• Identify operational knowledge gaps and collaborate with property leadership to support employee development and process improvement.
• Coordinate and facilitate individual or group training sessions as needed to support compliance, leasing effectiveness, customer service, and administrative procedures.
• Serve as a resource for property teams by helping implement standardized processes and promoting operational best practices.
• Travel regularly between assigned communities to provide operational, leasing, training, and administrative support as needed

Skills

Leasing support

Customer service

Administrative support

Multitasking

Property operations

Tools

Yardi

AIM

Entrata

Job description

Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. AMC provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.We are currently seeking a Portfolio Support Specialist!Provides administrative and operational support across a portfolio of communities by assisting with leasing processes, maintaining accurate records, supporting on-site teams, and helping stabilize operations. This role helps ensure consistency in documentation, customer service, and day-to-day operations while training, mentoring, and supporting property staff to promote operational excellence and long-term success.Responsibilities Include

• Assist with processing applications and supporting leasing documentation across assigned communities
• Maintain accurate resident files, lease records, and system data
• Ensure files are complete and comply with company policies and procedures
• Support on-site teams by helping track unit availability, lease terms, and basic property information
• Assist with preparing units and coordinating readiness for move-ins or property showings as needed
• Maintain awareness of community policies, leasing requirements, and general property information
• Provide support in responding to resident and prospect inquiries in a professional and timely manner
• Assist with handling resident requests and escalating issues when appropriate
• Support outreach efforts by helping maintain contact lists and distributing marketing or informational materials
• Assist with gathering market and competitor information as requested
• Help maintain organized workspaces, files, and shared systems
• Identify and report any inconsistencies, missing information, or unusual issues related to residents or property operations
• Maintain a professional appearance and conduct at all times
• Provide on-the-job training, guidance, and support to on-site team members regarding leasing processes, file management, operational procedures, and company standards.
• Assist with onboarding and mentoring property staff by sharing best practices and reinforcing operational consistency across assigned communities.
• Identify operational knowledge gaps and collaborate with property leadership to support employee development and process improvement.
• Coordinate and facilitate individual or group training sessions as needed to support compliance, leasing effectiveness, customer service, and administrative procedures.
• Serve as a resource for property teams by helping implement standardized processes and promoting operational best practices.
• Travel regularly between assigned communities to provide operational, leasing, training, and administrative support as needed

Requirements

• 1–3 years of experience in multifamily, leasing, customer service, or administrative support roles preferred
• Experience supporting leasing processes, resident files, or property operations is a plus
• Demonstrated ability to manage multiple tasks and maintain accuracy in a fast-paced environment
• Experience working with property management systems (e.g., Yardi, AIM, Entrata) or similar platforms preferred

Additional Information

• Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. AMC provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.
• Compensation: Full-Time $32.00 to $34.00 per hour
• Vacation & Sick Time for Full & Part-Time Employees
• Health and Wellness Programs
• Empower 401K and Roth IRA- Including Free Financial Advisors and Employer Match
• 9 Paid Holidays per year
• Employee Referral Incentives
• Bonus and Commission Opportunities
• Employee Rent Discount Program
• Professional Development Training
• Medical, Dental, Vision, Life, Accident, Critical Illness, Hospital Indemnity, and Short-Term Disability coverage is available

AMC, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity), age, disability or genetic information.

Candidates will be required to pass a background and drug screening. A conviction will not necessarily disqualify a candidate from employment. Qualified Applicants with arrest or conviction records will be considered for employment.

Only qualified candidates will be contacted.