Portfolio Manager (On-site)

Newrez; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Retirement plan with employer 

Paid Maternity Leave/Parental Bonding/

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Volunteer Time Off

Job summary

Newrez is seeking a Portfolio Manager to oversee client relationships for a dedicated group of mortgage clients. You will manage servicing oversight, strategy implementation, and profitability, acting as the primary point of contact and driving value for partners.

The role requires a bachelor’s degree in business and 3+ years in Mortgage Servicing or related areas, with strong Excel, SQL, and communication skills to support process improvements and compliance.

Qualifications

• Bachelor’s degree in business or related field.
• 3+ years in Mortgage Servicing or client-facing role.
• Strong knowledge of GSE guidelines is a plus.
• Excellent communication and collaborative skills.
• Proficiency with Excel and data tools.

Responsibilities

• Serve as the key contact for 3rd party mortgage clients.
• Design and implement value-add client strategies and campaigns.
• Monitor operational risk metrics and resolve issues.
• Oversee transfer requests and GSE form submissions.
• Manage client P&Ls and negotiate fee schedules.
• Assist in onboarding new third-party clients.

Skills

Client relationships

Excel

SQL

PowerPoint

Visio

Data analysis

Project management

Communication

Education

Bachelor’s Degree in business

Tools

SQL

PowerPoint

Visio

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Portfolio Manager is responsible for client relationship management. This includes servicing oversite, strategy implementation, facilitation of transactions, and overall profitability for the organization. The individual will lever

Principal Duties

• Serve as the key, empowered single point of contact for a dedicated group of 3rd party mortgage clients.
• Take responsibility for the creation, design, and implementation of value-add business strategies and client campaigns that affect current operating practices and company policy.
• Be accountable for key operational risk-management metrics including investigating and coordinating the resolution of any operational issues that are discovered.
• Manage the delegated authority request process for a dedicated group of clients to ensure requests are sent to and received from clients in a timely manner.
• Take responsibility for the oversight and tracking of incoming transfers and where applicable completing all required GSE forms and submissions.
• Be accountable for oversight and management of repurchases, including partnering with prior seller/servicers.
• Performs a monthly oversight and reconciliation of GSE invoice management including root cause analysis and resolution for servicing errors.
• Demonstrate Root Cause Analytical skills in error resolution and procedural improvements.
• Manage Individual Client P&Ls.
• Negotiate Fee schedules and associated contractual requirements.
• Assist the Portfolio Management Team with assimilating new third-party clients.
• Partner with Legal in reviewing and providing comments on new Servicing Agreements for operational risks and concerns.
• Improve operational efficiency by reviewing content from Servicing Agreements and implementing the information in a format that can be tabled and queried for ease of use.
• Be accountable for key portfolio processes using judgment and discretion to investigate and resolve any key issues that may arise.
• Be able to clearly articulate and present ideas and findings to a varied audience including the production staff and senior management.
• Performs related duties as assigned by supervisor.
• Organize and lead onsite visits.

Education And Experience Requirements

• Bachelor’s Degree in a business discipline.
• 3+ years equivalent work experience in Mortgage Servicing, preferably in a client-facing function.

Knowledge, Skill, and Ability Requirements

• Strong knowledge of GSE guidelines and regulations is a plus.
• Basic accounting knowledge is a plus.
• Strong business communication skills with an ability to work well in a collaborative environment.
• Strong attention to detail coupled with organizational and project management skills.
• Strong skills in Excel (graphs, pivot tables, formulas).
• Fast learner - able to assimilate new ideas and thrive in a fast-paced environment.
• Prior experience with SQL is a plus.
• Prior work experience performing business, data, and/or statistical analysis is a plus.
• Experience with PowerPoint and Visio is a plus.
• Natural entrepreneurial interest is a plus.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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