Portfolio Implementation Associate

Mercer; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development opportunities

Inclusive culture

Career opportunities and benefits

Job summary

A financial services company in Boston is looking for a Portfolio Implementation Associate to be part of their Wealth team. In this hybrid role, you will be responsible for implementing client and investment products while ensuring exceptional service delivery. The position requires a Bachelor's degree and 1-6 years of relevant experience. Join a vibrant team committed to professional development and creating impactful investment solutions.

Qualifications

• 1-6 years of experience in Client Service, Portfolio Operations, Fund Accounting and/or Custodial oversight.
• Strong analytical and organizational skills, and ability to multi-task.
• Clear and effective communication (both verbal and written) while engaging directly with clients.
• Clear and effective communication with clients.
• Proficiency in Microsoft Office.
• Experience with client relationship management systems is advantageous.

Responsibilities

• Develop strong relationships with both internal and external parties.
• Service clients to the highest standard and ensure accuracy, efficiency, and professionalism.
• Assist with the development and maintenance of detailed project plans for each implementation.
• Assist with legal review between client and Mercer Legal to negotiate agreements promptly.
• Coordinate with operations to meet client setup requirements.
• Ensure onboarding compliance requirements are met.
• Implement risk controls and ensure adherence to procedures.
• Ensure timely, accurate handling of incoming work for clients.
• Investigate and resolve queries from internal and external clients.

Skills

Analytical skills

Organizational skills

Communication skills

Proficiency in Microsoft Office

Communication

Education

Bachelor’s degree in accounting, finance, business or related field

Tools

Client relationship management systems

Databases

Databases

Job description

We are seeking a talented individual to join our Wealth team at Mercer, a Marsh business. This role will be based in Boston and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.

As a Portfolio Implementation Associate, you will take direct responsibility for discretionary client and investment product implementations, collaborating closely with sales, investment consulting, client office, operations, and portfolio management teams. You’ll play a vital role in delivering exceptional client service and facilitating seamless communication across internal and external teams. This is an exciting opportunity to contribute to impactful investment processes in a dynamic environment!

We will count on you to:

• Develop strong relationships with both internal and external parties, and work across team boundaries to deliver results on key department and business initiatives
• Service clients to the highest standard and ensure accuracy, efficiency, and professionalism at all times
• Assist with the development and maintenance of detailed project plans for each implementation
• Assist with the legal review process between the client and internal Mercer Legal to ensure that agreements are negotiated timely
• Work with operational stakeholders to ensure that all client setup requirements are considered and executed timely
• Ensure that all new client onboarding compliance requirements are met
• Implements appropriate risk controls and procedures and ensures adherence to these procedures and controls
• Ensure that incoming work is handled effectively, promptly, and accurately so that the needs of internal and external customers are consistently met and exceeded
• Investigate and resolve queries received from internal and external customers
• Maintain a strong risk awareness mindset while contributing to a culture of continuous improvement

What you need to have:

• Bachelor’s degree in accounting, finance, business or related field of study
• 1-6 years of experience in Client Service, Portfolio Operations, Fund Accounting and/or Custodial oversight, with progressive increase in responsibilities
• Strong analytical and organizational skills, and ability to multi-task
• Clear and effective communication (both verbal and written) while engaging directly with clients
• Proficiency in Microsoft Office
• General experience with client relationship management systems, and databases is advantageous

What makes you stand out?

• Prior investment experience with Defined Contribution Plans, Pensions & Not-For-Profit organizations
• Demonstrated ability to work in a fast paced environment where adherence to procedures and controls is critical
• Basic understanding of investment management concepts, markets, and operational mechanics of institutional portfolios and investment vehicles
• Positive attitude & proven ability to work well in a team oriented environment, while maintaining ownership over individual responsibilities

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.