Portfolio Claims Handler

Hiscox Insurance Company; Connecticut; On-site; USD 103,000 - 158,000; Full time

Job summary

Hiscox Insurance Company is seeking a temporary Complex Claims Specialist-Professional Liability to support mid- to high-severity claims across Allied Healthcare, Architects & Engineers, and Miscellaneous Professional Liability lines. You will handle claims from inception through resolution, coordinating with internal and external partners and driving effective defense strategies.

Ideal candidates bring 5+ years' relevant claims experience, a JD is a plus, and proven ability to influence

Qualifications

• 5+ years of Professional Liability/Financial Lines claims-handling experience.
• JD from ABA-accredited law school may supplement claims handling experience.
• Strong investigation, negotiation, and litigation leadership capabilities.
• Ability to work in a fast-paced, changing environment.
• Advanced knowledge of Professional Liability coverage principles and litigation processes.

Responsibilities

• Adjusts and resolves complex mid- to high-severity Professional Liability claims across multiple lines.
• Drafts complex coverage letters including reservation of rights and denials.
• Reviews claim documentation and legal filings for accuracy and timeliness.
• Drives defense strategy and leads litigation on litigated files.
• Communicates emerging exposures and cross-line issues to the team.

Skills

Communication

Analytical skills

Negotiation

Litigation knowledge

Education

Bachelor's degree

JD preferred

Job description

Job Type: Contractor

Build a brilliant future with Hiscox

Join our dynamic and forward-thinking Claims team in a temporary contract capacity. You'll support an energetic and innovative group while applying your expertise to complex claims and collaborating with business partners across the organization.

The Temporary Contract Complex Claims Specialist-Professional Liability is an individual contributor engaged for a defined assignment to provide interim claims-handling support across multiple Professional Liability lines. The contractor will manage mid- to high-severity primary claims from inception through resolution, including Allied Healthcare Professional Liability, Architects & Engineers Professional Liability, and Miscellaneous Professional Liability matters involving professionals such as insurance agents, property managers, tax preparers, consultants, and other service providers.

The assignment includes all aspects of the claims and litigation process and requires coordination with external and internal business partners, including outside experts, legal counsel, underwriting, and other stakeholders. The anticipated assignment duration, work schedule, and extension potential will be confirmed during the engagement process.

The Contract Assignment

• Adjusts and resolves complex, mid- to high-severity Professional Liability claims, including Allied Healthcare, Architects & Engineers, and Miscellaneous Professional Liability matters in all phases of litigation
• With minimal supervision, drafts complex coverage letters, including reservation of rights and denial letters
• Reviews and provides analysis of claim documentation and legal filings
• Drives litigation best practices to lead defense strategy on litigated files
• Shares subject-matter expertise and provides knowledge support to team members as needed during the assignment
• Uses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and utilization of alternative dispute resolutions
• Identifies and communicates emerging exposures, claim trends, and cross-line issues affecting Professional Liability portfolios
• Identifies suspected fraudulent claims and tracks with special investigations unit
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities

The Team

The US Claims team at Hiscox is a growing group of professionals working together to provide superior customer service and claims handling expertise. The claims staff are empowered to manage their claims within given authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox's strong brand built on a long history of outstanding claims handling.

Requirements

• 5+ years of Professional Liability and/or Specialty or Financial Lines claims-handling experience, preferably including one or more of the following: Allied Healthcare, Architects & Engineers, or Miscellaneous Professional Liability
• A JD from an ABA accredited law school may be considered as a supplement to claims handling experience
• Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation
• Ability to work in a fast-paced and changing environment
• Advanced knowledge of Professional Liability coverage principles, with the ability to apply coverage analysis across Allied Healthcare, Architects & Engineers, and Miscellaneous Professional Liability claims
• Advanced knowledge of litigation process and negotiation skills
• Excellent verbal and written communication skills
• Advanced analytical skills
• B.A./B.S Degree required, JD optimal
• Must hold, or be able to obtain before handling applicable claims, all adjuster licenses required for the jurisdictions covered by the assignment

Contract Engagement Details

Temporary contract assignment for a defined period, with anticipated duration and start date to be confirmed

Compensation will be provided at an agreed hourly or contract rate based on experience, qualifications, assignment scope, and work location

Work schedule, weekly hours, reporting relationship, and any extension potential will be confirmed during the engagement process

This contract assignment is not eligible for Hiscox employee salary, bonus, paid time off, retirement, or employee benefit programs unless expressly stated in the applicable engagement agreement

Any benefits available through a staffing agency or other employer of record are governed solely by that organization's terms

Hiscox Values

• Courage: Dare to take a risk
• Ownership: Passionate, commercial and accountable
• Integrity: Do the right thing, however hard
• Connected : Together, build something better
• Human: C