Portfolio Analyst

N1000 Berkadia Commercial Mortgage LLC; Ambler (Montgomery County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Volunteer hours

Employee Resource Groups

Parental leave

Mental health support

Tuition reimbursement

Pet insurance

Job summary

Berkadia in Ambler, PA is seeking a Loan Servicing Associate to manage a portfolio of commercial mortgage loans and support servicing relationships.

You will ensure compliance with loan documents, prepare underwriting recommendations, and collaborate with Tax, Insurance, and Escrow teams. The role emphasizes accuracy, communication, and teamwork at Berkadia.

Qualifications

• Proficient in Microsoft Office (Outlook, Word, Excel) with strong customer service orientation.
• Experience with mortgage industry applications, e.g., McCracken Strategy.
• Excellent communication, organization, and multitasking in a fast-paced environment.

Responsibilities

• Serve as the primary contact for borrowers and lenders, managing a portfolio of commercial mortgage loans.
• Ensure compliance with loan documents and servicing agreements; handle loan-related processing.
• Monitor loan activity, process borrower requests, and prepare underwriting recommendations.
• Collaborate with Tax, Insurance, and Escrow teams to process requests and administer loan requirements.
• Prepare quarterly asset summaries and surveillance reports for lenders.
• Review funding draws and construction budgets; coordinate referrals to other servicing departments.
• Assist with complex issues and escalate as needed; support transfer to special servicer when appropriate.

Skills

Microsoft Office

McCracken Strategy

Customer service

Communication

Organization

Multitasking

Financial analysis

Job description

Be Part of the Next. Be Berkadia. Berkadia is built on deep expertise, strong relationships, and a commitment to excellence across the commercial real estate industry. What sets us apart is our people. As a values-driven organization, we foster a culture where collaboration thrives, growth is encouraged, and employees are empowered to make an impact. Together, our people strengthen our business and help shape the future of Berkadia. Are you ready to be part of the next? Discover your next opportunity at Berkadia.

Responsibilities

• Serve as the primary point of contact for borrowers and lenders, managing a portfolio of commercial mortgage loans and fostering Berkadia’s servicing relationships.
• Ensure compliance with all applicable loan documents, inter-creditor, participation, and servicing agreements, and handle timely processing of all loan-related matters and requests.
• Maintain comprehensive knowledge of loan documents, lender agreements, and servicing contracts to effectively administer loans and ensure company compliance.
• Monitor and process borrower requests, prepare underwriting recommendations for approval by Berkadia managers or external lenders, collaborating with internal/external counsel, rating agencies, and trustees as needed.
• Administer daily loan portfolio activities, including payment status checks, collection calls, fund identification, and compliance monitoring, escalating non-compliance or defaults as necessary.
• Collaborate with functional units such as Tax, Insurance, and Escrow Analysis to process borrower requests and administer loan requirements, including reserve draws and insurance maintenance.
• Collect and assist with the analysis of property operating statements, rent rolls, and financial statements of borrowers/guarantors.
• Review and analyze financial covenants, trigger events, and debt service coverage ratio (DSCR) tests.
• Monitor property performance, including analysis of the borrower’s business plan and market conditions.
• Prepare quarterly asset summaries, surveillance reports, and other required deliverables for lenders.
• Review and prepare recommendation packages for future funding draws, including contract reviews and construction budget assessments.
• Handle detailed referral requests to other servicing departments for transactions requiring lender consent, such as easements and casualty losses.
• Consult with Berkadia managers and follow up with borrowers to ensure the completion of requests and inquiries.
• Manage and elevate complex issues requiring higher-level decision-making within Berkadia or consent from external parties.
• Approve e-forms and recommend defaulted loans for transfer to the special servicer, adhering to Berkadia’s Banking and Cash Activities Approval Limits.
• Other duties as assigned.

Preferred Qualifications

Proficient in Microsoft Office (Outlook, Word, Excel) and familiar with mortgage industry-specific applications like McCracken Strategy, along with strong ability to adapt to new software and intranet-based workflows. Strong customer service orientation, with a focus on risk management and asset management, complemented by excellent communication skills for clear and effective interaction across all organizational levels. Exceptional organizational skills, capable of multitasking effectively in a dynamic, fast-paced environment with competing priorities, and a keen attention to detail. Skilled in analyzing property operating statements and rent rolls to assess asset performance in relation to loan requirements and underwritten metrics.

Benefits

• Monthly paid volunteer hours and donation matching to benefit our communities
• Employee Resource Groups that help you grow with us
• Fertility and family planning services
• Up to 12-weeks of fully paid parental leave
• Mental health care, including free counseling sessions:
• We'll help you fund your learning journey with generous tuition reimbursement
• Pet insurance discounts
• And more!

Be Your Best Self. Be Berkadia.

Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people‑first culture where your career can take the long view. To achieve these goals, we are committed to the full inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws. In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment and discrimination, as well as access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation to take part in the interview process, please contact [e-mail]. You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. At Berkadia, our people are shaping the future of commercial real estate. With industry‑leading investments in people and technology, we’re building a culture where amazing people (like you) can do their best work as they learn, grow, and succeed. We work hard because we love what we do, and we never sacrifice our values along the way. Whether your talents lie in mortgage banking, investment sales, loan servicing, marketing, operations, finance, human resources, management, innovation, or something different altogether, we invite you to explore a wide range of commercial real estate jobs and Be Part of the Next.