Porter/Maintenance - Hotel Berry

Kids for the Future; Sacramento (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

QUALITY MANAGEMENT GROUP is seeking a Porter/Maintenance role on-site in the Sacramento area. The position is full-time and non-exempt, with responsibilities centered on property upkeep and safety.

The role requires a high school diploma and offers daily cleaning, basic maintenance, and collaboration with the community management team to maintain a welcoming living environment.

Qualifications

• Minimum of a high school education or equivalent.
• Two months minimum experience in apartment property management, related field, or training.

Responsibilities

• Maintain the property grounds by daily cleaning and report health or safety issues to the community manager.
• Assist maintenance and landscape efforts and perform general cleaning and apartment turns as needed.
• Move and clean appliances, fixtures, and surfaces in units and exterior areas.
• Identify, document and repair health and safety risks on the property.
• Assist in the turning of vacant units prior to resident occupancy.
• Ensure safety compliance and maintain inventory of tools, equipment and supplies.

Skills

Customer service

Communication

Teamwork

Safety awareness

Attention to detail

Education

High school diploma

Job description

• Base Pay $23.00 / Hour
• Employee Type Full Time - Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

Description

ABOUT QUALITY MANAGEMENT GROUP:

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

The Porter/Maintenance is responsible for:

• Maintaining the curb appeal of the community by daily cleaning of the property grounds and reporting to community manager any health and safety issues on the ground or in community
• Supporting maintenance technician and landscape efforts to maintain the community. May perform general maintenance support including detailed cleaning and apartment turns in accordance with company standards and leadership.

The Porter/Maintenance reports to the Maintenance Supervisor and/or the Community Manager. The reporting hierarchy may also include management under a Senior Community Manager, Area Manager, Regional Manager, and Director.

ESSENTIAL RESPONSIBILITIES

Property Operations

• Responsible for maintaining all areas of the property in a safe, clean and attractivemanner.
• Perform daily trash pickup throughout the property to ensure clean environment on days scheduledto work.
• Responsible for custodial work including sweeping, mopping, vacuuming, emptying trash and cleaning windows in all commonareas.
• Moving and cleaning appliances; fixtures, toilets, ceiling fans, counters, floors, lights, windows, blinds, etc. in units and throughout the exterior of the property, as needed.
• Perform cleaning services in vacant units as directed.
• Responsible for identifying, documenting, and repairing health and safety risks on the property.
• Responsible for maintaining maintenance shop and storage areas in clean and organized manner, and property equipment in good conditions.
• Assist in the turning of vacant units prior to resident occupancy.
• Assist the Community Manager in annual apartment inspections
• Observe condition of apartment and reports any unusual circumstances. (That is, size and number of pets in occupied apartment, obvious violations of community rules,etc.)
• Observe condition of property in general and reports any unusual circumstances.
• Should be familiar with location of power, water and gas turnoff valves, clean-out traps, fireextinguishers and fire hydrants on theproperty.
• Clean up thoroughly after performing work in an occupied or vacantapartment.
• Notify Maintenance Supervisor and/or Community Manager, as directed, regarding any suppliesor parts necessary to complete servicerequests.
• Follow company procedures regarding safety andemergencies.
• Assist in maintaining inventory of tools, equipment andsupplies.
• Physically walk the property daily and removes litter, (garbage, cigarette butts, pet droppings, etc.) from the community grounds; Dumpster area(s), Laundry room(s), Mail room(s), Stairways and breezeways, Recreation areas. (playgrounds, sports courts, pool area, courtyard, etc.), Landscaping (grass areas, flower beds, bushes, trees, etc.), Walkways, Parking lots and driveways)
• Completely clean once a week or as needed by sweeping, vacuuming, moping, wiping down and dusting; laundry room(s), mail room(s) and leasing office, clubhouse, interior hallways and elevators.
• Daily wiping down and emptying of the trash of laundry room(s), mail room(s), Recreation area(s)Exterior lighting fixtures (reporting when out ornon-working)
• Perform light "trash-out" duties at vacated apartments on an as needed basis and transfers todumpster or storage area as directed.
• Distribute non-legal, resident communications to residents; e.g., upcoming events, pest controlnotices.
• All other tasks asassigned.

Compliance

• Participation in all maintenance projects and training classes asdirected.
• ComplywithallaspectsofFair_HousingandHarassmentAwarenesstrainingandprotocolsinperformance of all tasks andassignments.
• Maintain and be aware of safe workenvironment.

Human Resources

• Manage and submit personal time and expense on a weekly basis toSupervisor.
• Maintain positive relationships with internaldepartments.
• Authorized to work in the United States for anyemployer

Customer Service

• Respond to Supervisor on all resident complaints in a timely and professionalmanner.
• Create a community of preservation and appeal based on clean and presentable environment that is consistent for our residents and noticeable to the community atlarge.
• Maintain a presentable and professional attire that is representative of the companystandards by wearing the company issued Quality Management Group uniform.

Community Relations

• Assist Maintenance Supervisor and or Community Manager with ongoing positive relationships with residents and external agencies as directed.
• Assist Maintenance Supervisor and or Community Manager with various Resident Programs as directed

General

• Must attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee’shome.
• May be required to work at different locations.
• This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of thecommunity.
• Maintainorganizedcompanytoolsinventory related to performing general maintenance and facilities upkeep as outlined in Essential Skills
• Working onsite is an essential function of the job.
• Other duties asrequested.

ESSENTIAL SKILLS

• Excellent customer service skills and ability to be flexible, a team player and interface professionallywith all levels of internal and externalcustomers
• Clear communication both written and oral including diplomacy anddiscretion
• Must have a strong work ethic and positiveattitude
• Ability to build external relationships while positively promoting theorganization
• Excellent time and project management skills with the ability to organize and prioritizetasks
• Relate to others beyond giving and receivinginstructions
• Handle high stress situationseffectively
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality inall areas of performance
• A passion and strong understanding of our industry and our businessmission
• Must be able to read and speak English in order to effectively communicate between the Community Management team, residents, and between co-workers and supervisors.
• Basic Math Skills
• Must have practical experience, working knowledge and abilityto:
  • Follow a daily cleaning list of all common areas andexterior
  • Perform or assist in special cleaninginitiatives
  • Attribute urgency to more critical areas in need ofcleaning
• Working knowledge regarding water and gas meter shutoffs and sewer cleanouts for common areas and individual units.
• Understand SDS protocols and procedures to maintain a safe working environment.
• Demonstrate knowledge of EEO and fair housing policies; Show respect and sensitivity for cultural differences and the value of diversity; promotes a harassment-free environment.

EXPERIENCE

• Minimum of a high school education orequivalent.
• Minimum two months experience in apartment property management, a related field or training, or two months minimum experience and training combined.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the Essential Responsibilities outlined above and the Physical Demands outlined below.

• Exposure to various types of weather conditions and temperatures, including warm, hot and cold temperatures
• Exposure to various noise levels ranging from moderate to loud
• Regularly required to use hands to grip, handle and control hand and power tools.
• Required to frequently move about the property, including offices, utility rooms, storage rooms, unit interiors and rooftops.
• Must occasionally lift/move up to 50 lbs. and climb, balance, stoop, kneel, crouch and/or crawl.
• Operate computer and office equipment and handheld devices with hands and voice
• Specific vision requirements include close vision, distance vision and color vision and peripheral vision, depth perception and an ability to adjust focus.
• Specific audio/verbal abilities include communication with residents, employees, vendors and owners, both in person and via telephone.
• 7-8 hours of walking daily

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot, or cold temperatures. The noise level in the work environment is moderate.

Summary

We participate in E-Verify to confirm the identity and employment eligibility of all new hires.