Porsche Service Advisor

Porsche Riverside; Riverside (CA); On-site; USD 50,000 - 150,000; Full time

Job summary

An automotive service center in Riverside is seeking a passionate Service Advisor to enhance customer experiences in the service lane. You will greet customers, manage their service needs, and maintain effective communication throughout the repair process. Ideal candidates will have prior experience, strong communication skills, and a valid driver's license. Join us at a company that values family, teamwork, and career growth.

Benefits

Paid Training

Clear promotion track

401(k) Plan

Medical, Dental, and Vision Insurance

Qualifications

• Organized and friendly personality with strong time management skills.
• Excellent communication skills with a professional, well-groomed appearance.
• Valid driver’s license held for at least 2 years, with a clean driving record.
• Previous service advisor experience required.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Recommend necessary services for routine maintenance and explain work performed.
• Check on repair progress and contact customers regarding estimates.
• Take ownership of the customer experience to leave a positive impression.
• Manage technician time to serve service customers efficiently.

Skills

Organizational skills

Customer service

Time management

Communication skills

Tools

CDK software

Job description

Overview

About Us: Walter's Auto Group has proudly served Southern California for over 50 years, delivering exceptional customer experiences through our dedication to excellence. With a commitment to product passion, customer loyalty, and community engagement, we stand out in the automotive industry. Be part of our legacy and join a team where your career can thrive!

Why Join Us: At Walter's Auto Group, we foster a supportive and dynamic work environment. We believe in investing in our employees by providing continuous training, growth opportunities, and competitive compensation. Our close-knit team values family, diversity, and teamwork, ensuring a fulfilling and rewarding career.

What We Offer:

• Paid Training
• Clear promotion track with growth opportunities
• 401(k) Plan
• Medical, Dental, and Vision Insurance
• Salary Range: $50,000.00 - $150,000.00 Annually

Position Overview

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Responsibilities

• Oversee Drive Lane Flow: Ensure customers receive prompt, courteous, and effective service.
• Advise Customers: Recommend necessary services for routine maintenance and explain the work performed, including repair order charges.
• Communication: Check on repair progress throughout the day, contact customers regarding any changes in estimate or time, and obtain proper authorization for additional repairs.
• Customer Ownership: Take ownership of the customer experience, handling additional tasks to leave a positive impression.
• Technician Time Management: Ensure that technicians\' time is consistently utilized to serve service customers.
• Work Distribution: Efficiently distribute work among technicians to ensure smooth service operations.
• Professionalism: Maintain a professional appearance and demeanor at all times.

Qualifications

• Organized and friendly personality with strong time management skills.
• Excellent communication skills with a professional, well-groomed appearance.
• Valid driver’s license held for at least 2 years, with a clean driving record
• Previous service advisor experience required; CDK experience preferred.

If you are passionate about delivering exceptional customer service and are looking for a rewarding career in the automotive industry, we encourage you to apply and join the Walter's Auto Group team!