Population Health Tech (Lafayette)

Blue Cross and Blue Shield of Louisiana Inc.; Lafayette (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Blue Cross and Blue Shield of Louisiana Inc. seeks a Population Health Technician (Medical Assistant) to support in-home, clinic, and telehealth visits.

The role collaborates with Nurse Practitioners and Physician Assistants to engage patients in preventive care, document in EMR, and coordinate care activities across settings. The position requires a high school diploma, a Louisiana driver’s license, and experience in clinical or patient-facing environments.

Qualifications

• High school diploma or equivalent required.
• Valid Louisiana driver's license and proof of automobile insurance.
• Experience in clinical, healthcare, or patient-facing environment.
• Strong communication skills and ability to interact effectively with patients and care teams.
• Proficiency in EMR and Microsoft Office Suite.
• Ability to work independently, manage time effectively, and adapt in a fast-paced environment.
• Strong organizational skills with attention to detail.

Responsibilities

• Gather patient information and perform screenings in home, clinic, and telehealth visits.
• Schedule visits and follow-up calls to support patient engagement and outcomes.
• Obtain vital signs and support screening procedures (e.g., IRIS, PVD, A1C, urine microalbumin).
• Coordinate preventive screenings and connect patients with internal care management and support services.
• Assist with operational workflows, including preparing provider materials, running reports, maintaining records, and updating system data.
• Support Population Health initiatives, health fairs, and program activities to drive quality outcomes and patient compliance.

Skills

Strong communication skills

Ability to work independently

Time management

Attention to detail

Adaptability

Patient-facing experience

Education

High school diploma or equivalent

Tools

EMR proficiency

Microsoft Office Suite

Job description

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities.

Residency in or relocation to Louisiana is preferred for all positions.

Position Purpose

The Population Health Technician (Medical Assistant) supports Population Health initiatives through direct patient interaction, clinical support, and coordination of care activities.

This role partners with Nurse Practitioners and Physician Assistants to facilitate in-home, clinic, and telehealth visits, while helping drive patient engagement, preventive care, and improved health outcomes.

How You Contribute to the Company’s Mission

• Support Population Health visits by gathering patient information, completing screenings, documenting in the EMR, and assisting providers in home, clinic, and telehealth settings.
• Conduct patient outreach, including scheduling visits and follow-up calls to support patient engagement and improve health outcomes.
• Perform clinical tasks such as obtaining vital signs and supporting screenings (e.g., IRIS, PVD, A1C, urine microalbumin) within scope of practice.
• Coordinate care by scheduling preventive screenings and connecting patients with internal care management and support services.
• Assist with operational workflows, including preparing provider materials, running reports, maintaining records, and updating system data.
• Support Population Health initiatives, health fairs, and program activities to drive quality outcomes and patient compliance.

Required Qualifications

• High school diploma or equivalent required.
• Valid Louisiana driver’s license and proof of automobile insurance.
• Experience working in a clinical, healthcare, or patient-facing environment.
• Strong communication skills, including the ability to interact effectively with patients and care teams.
• Proficiency in Electronic Medical Records (EMR) and Microsoft Office Suite.
• Ability to work independently, manage time effectively, and adapt in a fast-paced environment.
• Strong organizational skills with attention to detail.

Preferred Qualifications

• Certified or Registered Medical Assistant (CMA/RMA) credential.
• Experience in a clinical, Population Health, or in-home care setting.
• Experience performing patient triage and basic clinical procedures.
• Familiarity with telehealth platforms and hybrid care delivery models.
• Experience working with multiple data systems and healthcare workflows.
• Demonstrated ability to multitask and prioritize in a dynamic environment.

Perform other job-related duties as assigned, within your scope of responsibilities. Job duties are performed in a professional office, clinic, or patient home environment. Frequent travel within the assigned region is required. Work includes standing, walking, and extended periods of sitting, with regular use of standard medical and office equipment. The employee must be able to lift and/or move up to 30 pounds and safely navigate various environments, including patient homes. Effective communication, documentation, and the ability to adapt to varying care settings are required.

An Equal Opportunity Employer.

In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus.

Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

MISSION & PURPOSE Empowering our physicians and care teams to transform the delivery of patient care and improve outcomes, affordability, access and experience.

WHO WE ARE & WHAT WE DO eleHealth is a wholly owned subsidiary, comprised of eleHealth MSO/ACOs (LHSIC), eleHealth Care Connect Services and Back Office Functions, and Monroe Surgical Hospital. We exist to support our owned and participant practices in the delivery of high-quality, low-cost care to their Blue and Original Medicare patients. We meet independent providers where they are and help Blue Cross and Blue Shield of Louisiana improve the experience of all providers across the network. eleHealth provides analytics & VB Program knowledge; workflow redesign including EMR optimization; population health; and a low-cost, high-value hospital facility.