Population Health Associate

Penn Medicine; Bala Cynwyd (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Penn Medicine Bala Cynwyd is seeking a Population Health Associate to support population management across Division practices, coordinating care and scheduling follow-ups with patients to improve outcomes. The role collaborates with the Population Health Coordinator and care team to facilitate interventions and ensure timely care.

The position requires a High School diploma with 1+ year health care experience; an Associate's or Bachelor's degree is preferred.

Qualifications

• H.S. Diploma/GED required.
• 1+ years of experience in a health care setting.
• Associate's or Bachelor's degree preferred.

Responsibilities

• Identify patients needing follow-up and scheduling of tests or visits using reports.
• Reach out to patients via in-person, telephone, or electronic means to facilitate care interventions.
• Schedule appointments as a major function of the role.
• Document activities in PennChart and RedCap following established workflows.

Skills

Scheduling appointments

Patient communication

Care coordination

Education

High school diploma or GED

Associate's degree

Bachelor's degree

Tools

PennChart

RedCap

Ambulatory analytics

Montage

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)

Department: Population Health

Location: Penn Medicine- Bala Cynwyd

Hours: M-F, 8-4:30 with flexibility in hours based on operational need

Summary

The Population Health Associate functions to support population management activities in the Division practices. The Population Health Associate collaborates with the Population Health Coordinator and the entire Care Team to help coordinate population health-related services with the goal of achieving positive health outcomes. Job responsibilities include using reports to identify patients who need periodic follow-up for gaps in care, lapses in care, and condition specific periodic testing/screening. Job responsibilities also include making in-person, telephonic, or electronic outreach to identified patients to facilitate the implementation of identified health interventions. Scheduling appointments is a major function of this role.

Tracking

• The Population Health Associate uses reports to identify patients who need health related services and testing, including patients with the following
• Gaps in Care: patients who are due for age appropriate screening tests including those on the Health Maintenance Tab and those identified by insurers
• Lapses in Care: patients with targeted chronic diseases (for example diabetes) who are overdue for periodic testing related to their chronic condition including those identified on the Health Maintenance Tab and those identified by insurers
• Condition specific periodic testing: patient with specific clinical conditions that require periodic testing to monitor (for example abnormal PAP smears, lung nodules)
• The Population Health Associate will need to be comfortable using reports from a variety of sources including those generated by insurers, ambulatory analytics , Montage, and others

Communication

• The Population Health Associate will connect with patients with gaps in care, lapses in care or in need of their periodic testing and facilitate scheduling of needed tests.
• The Population Health Associate will also connect with patients to gauge completion of specific health interventions such as completion of appointments, and other recommended follow-up activities.
• Population Health Associate will connect with patients will respond to patient questions or concerns by telephonic or other methods of communication (MPM, etc.)
• The Population Health Associate will schedule appointments, which is a major function of this role.

Documentation

• The Population Health Associate will document in the specified platforms including PennChart and RedCap following established workflows and processes
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Qualifications

• H.S. Diploma/GED (Required)
• 1+ years of experience in a health care setting (hospital, long-term care, homecare , physician practice, insurance, or social service) (Required)
• Associate's Degree or Bachelors Degree (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.