Popeyes Team Member

Lac du Flambeau Business Development Corporation; Northern (KY); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Popeyes crew position at Lac du Flambeau Business Development Corporation is an entry-level role focused on delivering outstanding customer service and preparing quality food in a fast-paced setting. You will work across stations, ensure hot and accurate orders, and maintain cleanliness in dining and kitchen areas.

Ideal candidates are reliable, able to multitask, and comfortable working on weekends and holidays.

Qualifications

• Excellent communication and customer service skills.
• Basic math skills and attention to detail.
• Availability to work a variety of shifts, including weekends and holidays.

Responsibilities

• Serve customers politely and efficiently, ensuring food is hot and served quickly.
• Prepare food to the correct specification following company standards.
• Keep dining areas, kitchen, and equipment clean and tidy in line with health and safety regulations.
• Work on all stations as required (Batter/Fry, Sides, Sandwich, Packager, Drinks, Front Counter, Dining Area, Drive-Thru).
• Ensure surfaces and utensils are cleaned and sanitized before, during, and after use.
• Report hazards or concerns to the manager on duty.

Skills

Communication

Customer service

Math skills

Multitasking

Job description

Description

Objective:

We're looking for friendly, energetic, and customer-focused team members to join our Popeyes crew. As a team member, you'll be responsible for providing exceptional customer service, preparing high-quality food products, and maintaining a clean and safe environment for our guests. If you're passionate about delivering outstanding customer experiences and working in a fast-paced, dynamic environment, we want to hear from you.

Key Responsibilities:

• Serve customers politely and efficiently, ensuring that food is hot, served quickly, and neatly presented.
• Prepare food products to the correct specification, following company standards and procedures.
• Ensure dining areas, kitchen, and equipment are clean and tidy, complying with all health and safety regulations.
• Work on all workstations as required, including Batter/Fry, Sides Station, Sandwich Station, Packager, Drinks Station, Front Counter, Dining Area, and Drive-Thru (if applicable).
• Prepare all products to the correct standards, making sure all surfaces, equipment, and utensils are cleaned and sanitized before, during, and after use.
• Carry out cleaning of kitchen and dining areas, and report all hazards and/or concerns immediately to the manager on duty.

Customer Service:

• Set an example of friendly and efficient customer service for others to follow.
• Serve all customers efficiently and in a friendly manner, ensuring that food is hot, served quickly, and neatly presented.
• Provide all customers with accurate orders, including condiments as required for their meal.
• Keep the Dining Area free from litter and clean all surfaces regularly.
• Answer customer queries or promptly direct customer complaints to the manager.

Teamwork and Development:

• Provide 'buddy' training to new team members to help them learn the job.
• Be a role model for others in all aspects of the job.

Personal Standards:

• Arrive on time to start work.
• Comply with company uniform and appearance standards.
• Maintain a high standard of personal hygiene.
• Comply with Company policies as outlined in the staff handbook.

Sales Building:

• Use 'selling up' techniques on front counter (& Drive Thru' if applicable), such as Meals, Go Large, Side Orders.
• Advise customers of menu items and promotional offers.
• Encourage repeat business through courteous service and high standards of quality and cleanliness.
• Recognize and acknowledge regular customers to encourage repeat business.

Equal Opportunity Employer Statement:

This Popeyes restaurant is independently owned and operated by a tribally owned franchisee. We are proud of our commitment to diversity, equity, and inclusion. The franchisee is an Equal Opportunity Employer (EOE), and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We encourage individuals from all backgrounds to apply.

Requirements

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to communicate verbally, stand, walk, use hands for grasping and manipulating objects, reach with hands and arms, and perform movements such as stooping, kneeling, crouching, or crawling.
• Must be able to handle unprepared poultry products.
• Occasionally required to sit, climb, or balance and must lift and or move up to 25 pounds safely.

Required Qualifications:

• Ability to work in a fast-paced environment and multitask with ease.
• Excellent communication and customer service skills.
• Basic math skills and attention to detail.
• Availability to work a variety of shifts, including weekends and holidays.

Preferred Qualifications:

• Previous experience in a restaurant or food service environment.
• Knowledge of point-of-sale systems and cash handling procedures

Required Pre-Employment Screening:

LDF Business Development Corp. is committed to a drug-free workplace. To qualify for this position, applicants must agree to pre-employment drug screening and potential random testing, as required thereafter.