Pool & Spa Attendant — Guest Experience Pro

The Polo Club of Boca Raton; Florida; On-site; USD 17,000 - 23,000; Full time

Job summary

The Polo Club of Boca Raton is seeking a friendly pool/locker room attendant to welcome members and guests, maintain spa and locker areas, and manage check-in/out duties. The role includes keeping facilities clean, organizing supplies, and assisting lifeguards with pool deck needs.

Ideal candidates will have a high school diploma or GED, strong English communication, excellent customer service, and prior club experience.

Qualifications

• Requires a working knowledge of Spa facilities, Spa treatments and Family Resort Complex.
• Requires excellent customer service skills.
• Previous club experience is preferred.
• Ability to verbally communicate well in English and in writing.
• Ability to understand and carry out verbal and written instructions in English.

Responsibilities

• Greets members and guests to make them feel welcome.
• Records hourly traffic flow count.
• Maintains sport court.
• Issues locker keys and robes, and contacts members if necessary regarding missing locker keys.
• Maintains and monitors spa and locker room areas for cleanliness, orderliness and comfort of members and guests.
• Cleans and organizes counter, mirrors and showers and conducts monthly inventory.
• Changes out plastic covers on toilet seats and batteries when necessary.
• Processes member and guest check in and out procedures, including accounting for items that were checked out by members and guests.
• Follows proper procedures for closing and opening for the locker rooms.
• Monitors pool deck and locker rooms to ensure clean linens are available and collect used towels.
• Assists members and lifeguards with chairs and/or umbrellas.
• Responsible for assisting in cleaning and straightening pool deck and closing.
• Ensures that amenities on the counter, in the showers and in the restrooms are filled and refills products as necessary.
• Reports to shift on time, in proper uniform and wears name tag.

Skills

Excellent customer service skills

English communication

Reading comprehension

Written communication

Multi-tasking

Professional interaction with members

Education

High school diploma or GED

Tools

Word Processing software

Club software

Job description

The Polo Club of Boca Raton is seeking a friendly pool/locker room attendant to welcome members and guests, maintain spa and locker areas, and manage check-in/out duties. The role includes keeping facilities clean, organizing supplies, and assisting lifeguards with pool deck needs.

Ideal candidates will have a high school diploma or GED, strong English communication, excellent customer service, and prior club experience.