Pool Runner

Inn on Fifth, a Noble House Hotel; Naples (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical/dental/vision/LTD/STD

Life insurance benefits

PTO

401k

Complimentary meals

Resort discounts

Flexible scheduling

Training and certifications

Tuition reimbursement

Job summary

Inn on Fifth, a Noble House Hotel in Naples, FL, seeks a Pool Runner to support poolside operations by bussing and delivering food and beverages while delivering attentive service in an elegant outdoor setting.

The role emphasizes guest recognition, menu knowledge, and proactive problem-solving to ensure a memorable poolside experience for every guest.

Qualifications

• Must be 18 years of age or older to serve alcoholic beverages.
• Previous experience in hospitality is a plus.
• Ability to communicate in English with guests and team members.
• Maintain a clean, professional work environment.
• Attend required service training as scheduled by employer.

Responsibilities

• Walk the pool deck to keep it clean and inviting.
• Assist guests with towels, lounge chairs, and umbrellas for comfort.
• Bus and deliver food and beverages promptly and professionally.
• Demonstrate menu knowledge and offer recommendations.
• Provide attentive, personalized service tailored to each guest.
• Greet guests by last name when possible to personalize service.
• Address guest needs or concerns promptly on first contact.
• Take ownership of guest requests and resolve issues with care.
• Contribute to a memorable poolside experience for every guest.

Skills

English communication

Customer service

Hospitality mindset

Professional image

Job description

Job Duties:

As a Pool Runner at The Inn on Fifth, you will play an important role in creating a welcoming and memorable experience for our guests. This position supports poolside operations by bussing and delivering food and beverages while providing attentive, personalized service in an elegant outdoor setting.

Key Responsibilities:

• Regularly walk the pool deck to maintain cleanliness and ensure all pathways remain clear, safe, and inviting
• Assist guests with pool towels, lounge chairs, and umbrellas to enhance their comfort and relaxation
• Bus and deliver food and beverages in a timely and professional manner
• Demonstrate strong menu knowledge to provide accurate information and personalized recommendations
• Deliver attentive, detail-oriented service tailored to each guest’s individual needs
• Recognize guests by their last name whenever possible to create a personalized experience
• Address guest needs or concerns promptly upon first interaction
• Take ownership of guest requests and resolve opportunities with professionalism and care
• Consistently contribute to an exceptional and memorable poolside experience for every guest

Our Culture:

The passion of our people is our greatest asset. Inn On Fifth is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts. As we provide our guests with exceptional service and most memorable experiences, we look for team members who share our core values of Caring, Integrity and Respect.

Unique Hotels attract Unique People. If you are passionate about being your best self, doing the right thing, bringing your natural smile and having fun, then we hope you become a member of our Inn on Fifth family.

Inn On Fifth is deeply committed to Diversity, Equity, and Inclusiveness:

Inn On Fifth encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to this effort.

Inn On Fifth is committed to providing equal employment opportunities to all qualified individuals and does not discriminate based on race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.

We take care of you….

In return, you are rewarded with a competitive compensation package including:

• medical/dental/vision/LTD/STD
• life insurance benefits
• PTO
• 401k
• complimentary meals
• Resort discounts
• flexible scheduling
• company provided training and certifications
• tuition reimbursement

Come be part of the luxury and excitement, spend every day in the heart of Naples, off Fifth Avenue!

Requirements

Education & Experience:

• Minimum of 18 years of age to serve alcoholic beverages.
• Previous experience in a similar position in a hospitality environment a plus.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding
• Maintain a work environment that is clean and presents a professional image.
• Attend and participate in-service training as required by federal, state, and company requirements.
• Report any safety and maintenance issues to the Food and Beverage Manager.

Physical Demands:

• Ability to work long hours as needed.
• Ability to lift 25 lbs.
• Ability to stand for extended periods of time.
• Ability to squat and bend.
• Ability to work in hot and humid conditions.