Pool Greeter/Monitor

BlueStar Resort & Golf; Queen Creek (AZ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off

7 paid holidays annually

401(k) plan

Job summary

BlueStar Resort & Golf is seeking a Pool Greeter/Monitor at Encanterra in Queen Creek, AZ. The role provides a safe, friendly pool environment and friendly towel service, reporting to the Pool Supervisor or Director of Food & Beverage.

Responsibilities include ensuring access control, enforcing policies, and promoting dining, spa, and fitness options while delivering the "Trilogy Experience" to members and guests.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 months related experience preferred.
• Must possess Food Handlers Card and safety certifications (First Aid/CPR/AED).
• Ability to read, comprehend simple instructions and communicate effectively.

Responsibilities

• Ensure the Trilogy Experience for members and guests by upholding standards.
• Set up and tear down daily greeting and monitoring area.
• Ensure pool access is limited to members, guests, or renters and is safe.
• Greet members and guests politely and provide towel services.
• Monitor and enforce outdoor pool policies; address violations positively.
• Report unsafe or inappropriate situations to a supervisor.
• Assist with food and beverage service and cafe orders when needed.
• Respond to member questions and concerns; promote facilities.

Skills

Customer service

Time management

Communication

Teamwork

Initiative

Multitasking

Positive attitude

Education

High School diploma or equivalent

Tools

Food Handlers Card

First Aid Certification

CPR/AED Certification

Job description

Encanterra® Country Club

Encanterra features eighteen holes of golf, two Resort Clubs, multiple dining options, state-of-the-art health and fitness facilities, exceptional tennis and pickleball complexes, indoor and outdoor pools and a full-service Alvea Spa, which recently was named the state’s top Clubhouse Spa by Arizona Foothills magazine. Our weddings & events spaces are also among the best in the Queen Creek.

Employment Status

Part Time

Pay Range

$17 per hour

Dept.

Trilogy Encanterra

Encanterra® Country Club

Encanterra features eighteen holes of golf, two Resort Clubs, multiple dining options, state-of-the-art health and fitness facilities, exceptional tennis and pickleball complexes, indoor and outdoor pools and a full-service Alvea Spa, which recently was named the state’s top Clubhouse Spa by Arizona Foothills magazine. Our weddings & events spaces are also among the best in the Queen Creek.

Where:

Queen Creek, 45 minutes from downtown Phoenix & Scottsdale, Arizona

Pay: $17 per hour

Benefits

• New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.
• Full-Time team members are eligible to accrue Paid Time Off ("PTO") in accordance with the Company policy at a rate of 120 hours per year.
• Full-Time team members are eligible for 7 paid holidays annually.
• Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.
• All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

Position Overview

The Pool Greeter/Monitor provides a safe, clean, and enjoyable environment for members and guests visiting the pool by providing friendly customer service and enforcing outdoor pool policies. This position reports to the Pool Supervisor or Director of Food & Beverage.

Key Responsibilities

• Ensure the “Trilogy Experience” for members and guests by modeling and maintaining the standards set in the Trilogy 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies.
• Set up and tear down daily greeting and monitoring area.
• Help ensure the pool area is only accessed by members, guests, or renters and is safe and secure at all times.
• Greet members and guests in a friendly and enthusiastic manner and provide towel services.
• Monitor and enforce outdoor pool policies; prohibit violations in a positive manner.
• Report any unsafe or inappropriate situations to a supervisor.
• Make suggestions regarding food and beverage service and help café server with orders.
• Respond to member and guest questions, requests, and concerns.
• Become knowledgeable about facility services and programs to encourage members and guests to dine in the restaurants and participate in spa, salon, and fitness services.
• Other duties and responsibilities may be assigned.

Personal Attributes

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

Minimum Requirements / Qualifications / Skills

• High School diploma or equivalent preferred.
• One to three months of related experience preferred.
• Must possess current Food Handlers Card, as required by Club.
• Current First Aid, CPR/AED certification, and other safety certifications, as required by the Club.
• Ability to read and comprehend simple instructions, short correspondence, and memorandums.
• Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
• Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
• Must be self-motivated, follow direction, and able to work independently with little supervision.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
• Must have good time management, organizational, and follow-up skills.
• Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.

Work Environment

This position operates in an outdoor environment with exposure to weather conditions and occasionally native wildlife; the position sometimes works near water. There may be occasional exposure to fumes or airborne particles. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person. This position is very active and requires standing and walking for most of a work shift, bending, using hands to fingers, touching and holding, and reaching with hands and arms. The position requires the ability to lift and/or push or pull items weighing up to 50 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER