Pool Attendant (Seasonal) - Mountain Shadows

Pyramid Burlington Management; Paradise Valley (AZ); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Mountain Shadows Resort, part of Pyramid Global Hospitality, is seeking a Food and Beverage Attendant to assist guests at our outlet with orders, beverages, and food items, using the POS system and delivering engaging service.

The role emphasizes guest interaction, accuracy in transactions, and teamwork to maintain top service levels in a fast-paced environment. Opportunities to grow within a world-class property and receive company benefits are highlighted.

Qualifications

• Engaging, welcoming demeanor essential for guest service.
• Strong eye for detail to ensure accuracy in orders and transactions.
• Ability to stay composed and efficient in a fast-paced setting.
• Clear, courteous communication with guests and team members.

Responsibilities

• Maintain positive relationships with guests and team members.
• Master the POS system and process guest orders accurately.
• Keep high level of organization to close guest checks on time.
• Manage cash bank and ensure proper cash handling.

Skills

Engaging personality

Attention to detail

Calm under pressure

Excellent communication

Customer service focus

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Mountain Shadows Resort, a tranquil oasis in the heart of Scottsdale, Arizona, proudly part of the Pyramid Global Hospitality portfolio. With 217 inviting guest rooms and 7,500 sq ft of meeting space spread across 11 versatile rooms, Mountain Shadows Resort is not just a place to stay-it's a serene haven that seamlessly integrates comfort with career opportunities. Nestled in the breathtaking landscape of Scottsdale, Mountain Shadows Resort embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Mountain Shadows Resort, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the unique energy of Scottsdale while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

What you will have an opportunity to do:

We are looking for a highly motivated, and customer focused to join our team as a Food and Beverage Attendant! This role is responsible for assisting guests at our food and beverage outlet with taking orders, preparing beverages and food items, selling items over the counter and simply engaging with guests. This person will be need be detail oriented, great communication skills and will work with the Point-of-Sale system regularly. They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

• Maintain a great relationship with all guests and members of the team
• Be a master of the POS system
• Be highly organized to maintain control and timeliness in closing out all guest checks
• Maintain a cash bank
• Be willing to jump in where needed to assist in delivering top service levels
• Responsible for the knowledge and promotion of all menus and items offered
• Responsible for maintaining stock- all shelves are stocked, pantry is stocked, and prepared for each shift.
• Responsible for keeping area clean and stocked. FOH and BOH inventory
• Ascertains guest satisfaction; in the event of dissatisfaction, is a creative problem solver
• Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
• Balance house bank at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability.

What are we looking for?

• Someone with an engaging and welcoming personality
• Someone with a strong attention to detail
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills