Polish Speaking Customer Service for Biotechnology industry -Remote in Greece

Employers from Greece; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Private Health Insurance

Training & Development

Performance Bonus

Fully Paid Relocation Package (flight,

hotel )

Free Greek Lessons

Résumé du poste

Patrique Mercier Recruitment By Nellie in the United States is seeking a Polish-speaking Customer Service Representative to support biotech clients across channels.

You will handle inquiries in Polish and English, process orders, manage accounts, and collaborate with internal teams to ensure timely, accurate resolution. The role offers training and a performance bonus.

Qualifications

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, preferably in the biotechnology or pharmaceutical industry.
• Strong communication and interpersonal skills.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• Willingness to learn about biotechnology products and industry standards.

Responsabilités

• Provide expert customer service to Polish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding biotechnology products, services, and technical support.
• Process orders, manage account information, and handle returns and exchanges with accuracy.
• Resolve customer complaints and issues professionally, ensuring a positive customer experience.
• Collaborate with internal departments to address complex client inquiries and ensure timely resolution.
• Maintain up-to-date knowledge of industry trends, product lines, and company policies.
• Document customer interactions and feedback for continuous improvement initiatives.

Connaissances

Polish language

English language

Customer service experience

Biotech knowledge

MS Office

Outils

Customer service software

MS Office

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Biotechnology industry. This role presents a fantastic chance to support clients in a fast-growing sector, ensuring they receive the highest level of service and assistance with their needs.

Responsibilities

• Provide expert customer service to Polish-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding biotechnology products, services, and technical support.
• Process orders, manage account information, and handle returns and exchanges with accuracy.
• Resolve customer complaints and issues professionally, ensuring a positive customer experience.
• Collaborate with internal departments to address complex client inquiries and ensure timely resolution.
• Maintain up-to-date knowledge of industry trends, product lines, and company policies.
• Document customer interactions and feedback for continuous improvement initiatives.

Requirements

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, preferably in the biotechnology or pharmaceutical industry.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues efficiently while maintaining customer satisfaction.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• Willingness to learn about biotechnology products and industry standards.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks