Policy Services Trainee — Customer Care

Texas Farm Bureau - Insurance Agents; Waco (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

The Customer Care Representative Trainee (CCRT) at Texas Farm Bureau Casualty Insurance Company in Texas is responsible for providing primary support for members, agency force, and county staff in an omni-channel contact center. You will assist with policy transactions, billing inquiries, online services, and data entry in policy systems.

Ideal candidates have a high school diploma, a Texas license within 90 days, and call center experience.

Qualifications

• High school diploma or equivalent.
• Texas Agent license required or ability to obtain within 90 days.
• Experience in call center or customer service environment.
• Typing 50 WPM with a maximum of 10% errors.
• Operate 10 key by touch.

Responsibilities

• Provide primary customer care support for members, agency force, and county staff in an omni-channel center.
• Issue, rate, bill, and maintain members’ insurance products and policy data.
• Assist with online account services and policy administration systems.
• Correspond with members and staff via call center channels (email, letter, fax).
• Process policy changes and maintain detailed office records.
• Handle monetary transactions per company guidelines.

Skills

Typing 50 WPM

10-key by touch

MS Office Suite

Customer service experience

Call center experience

Interpersonal communication

Education

High school diploma or equivalent

Texas Agent license or ability within 90 days

Tools

Microsoft Office Suite

Job description

The Customer Care Representative Trainee (CCRT) at Texas Farm Bureau Casualty Insurance Company in Texas is responsible for providing primary support for members, agency force, and county staff in an omni-channel contact center. You will assist with policy transactions, billing inquiries, online services, and data entry in policy systems.

Ideal candidates have a high school diploma, a Texas license within 90 days, and call center experience.