Policy Section Manager (SPSA Opt 1)

Illinois Comptroller; Springfield, Northern (IL, KY); Hybrid; USD 112,000 - 134,000; Full time

Benefits offered by this job

Flexible work schedules

Health, Life, Vision, and Dental

Pension Plan

Job summary

The Illinois Department of Healthcare and Family Services (HFS) — Division of Child Support Services — seeks a highly qualified Section Manager to lead the Policy Section. The role requires monitoring and enforcing compliance with federal and state laws, directing policy operations, and coordinating with external units.

The ideal candidate will have strong communication skills, supervisory experience, and organizational abilities to manage policy development and staff training.

Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college.
• Requires four (4) years of progressively responsible administrative experience in a public or business organization.

Responsibilities

• Oversee the Policy Section of the Division of Child Support Services (CSS) Bureau of Policy and Program Support.
• Direct, review, and evaluate development, implementation and coordination of program regulations.
• Serve as a full-line supervisor.
• Assist in training and development by the Division’s Resource Center for CSS staff and others.
• Act as policy coordinator and liaison with external operating units and agencies in operating procedures analysis.
• Perform other duties within scope as required.

Skills

Excellent communication skills

Professional supervisory experience

Organizational skills

Education

Four-year college degree

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:57988

BPIS: 09645
Opening Date: 08/18/2026
Closing Date: 09/01/2026
Agency:Department of Healthcare and Family Services
Class Title:SENIOR PUBLIC SERVICE ADMIN (40070)
Skill Option:General Administration/Business Marketing/Labor/Personnel
Bilingual Option:None
Salary: Anticipated Starting Salary $10,000/monthly ; Full Salary Range $10,000 - $12,000/monthly
Job Type: Salaried
Category:Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code:None
Merit Comp Code:Excluded - Federally Funded

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Department of Healthcare and Family Services, Division of Child Support Services is seeking a highly qualified and motivated individual to lead our Policy Section in the role of Section Manager. This position requires the ability to monitor and enforce compliance with federal and state laws, rules, and regulations; plans, directs and evaluates the Policy management operations of the DCSS.

The ideal candidate will possess excellent communication skills and possess professional supervisory experience, organizational skills, and the ability to work collaboratively with external operating units and agency

HFS values employees with different backgrounds, life experiences, and talents.

Essential Functions

• Subject to management approval, serves as Manager in overseeing the Policy Section of the Division of ChildSupport Services (CSS) Bureau of Policy and Program Support.
• Directs, reviews, and evaluates the development, implementation and coordination of program regulations.
• Serves as a full-line supervisor.
• Reviews, evaluates and assists in the development, coordination and analysis of training done by the Division’sResource Center for CSS staff and others.
• Serves as policy coordinator and liaison with external operating units and agencies in the development andanalysis of operating procedures between other units within the Division, the IV-D program and the statewide childsupport system.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumeratedabove.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college.
• Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public orbusiness organization.

Preferred Qualifications

• Three (3) years of experience developing, monitoring, and evaluating child support operating policies and procedures.
• Three (3) years of professional experience reviewing and analyzing federal and state child support regulations.
• Three (3) years of professional experience directing and evaluating the planning and implementation of enhancements andrevisions to program policy and procedures.
• Three (3) years of experience ensuring organizational compliance with federal and state laws, rules, and regulationsregarding child support.
• Three (3) years of experience reviewing, evaluating, and assisting in the development, coordination and analysis of trainingcreated for division staff.
• Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommendingcounseling and/or discipline following collective bargaining agreements, conducting performance evaluations, training staffand approving time off.
• Three (3) years of professional experience utilizing statistical analysis to evaluate organizational performance.

Conditions of Employment

• This position requires the ability to pass a national background check prior to employment due to accessing confidential taxinformation.
• Requires the ability to maintain and utilize state issued equipment such as a laptop.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiringthe occupant /employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A etseq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the
  Secretary of State that will be made available for examination and copying by the public. All employees required to file aStatement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with theExecutive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the jobdescription.

About the Agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.HFS is an equal opportunity employer.

Benefits Statement

Employees receive a robust benefit package including:

• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

Work Hours: Monday - Friday 8:30 a.m. to 5:00 p.m.
Headquarter Location:607 E Adams St, Springfield, Illinois, 62701
Work County: Sangamon
Email: [e-mail]
Posting Group: Leadership & Management

Statement of Economic Interest:

This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiringthe occupant /employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A etseq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of theSecretary of State that will be made available for examination and copying by the public. All employees required to file aStatement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the
Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: