Policy Manager, Information Integrity - Trust and Safety

TikTok; San Francisco (CA); On-site; USD 108,000 - 209,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Paid sick days

Paid Personal Time

Job summary

TikTok is seeking a Policy Manager, Information Integrity in San Francisco to define and refine platform policies and coordinate with Policy Scaling, Regional Policy, Product, and Legal teams. You will guide enforcement processes and align stakeholders for complex regulatory requests.

You will serve as a policy expert, staying ahead of industry trends, engaging external stakeholders, and supporting the wider Policy Development team to deliver high-quality results.

Qualifications

• 5+ years of experience in Trust & Safety or related field.
• Knowledge in misinformation, election integrity, civic integrity, identity deception, and coordinated inauthentic behavior.
• Excellent writing, editing, and executive communication skills.
• Strong policy judgment across multiple issue areas and stakeholders.
• Ability to work cross-functionally with product, legal, comms, operations, enforcement, public policy and data science.
• Self-starter with strong organizational skills in a fast-moving environment.
• Strong understanding of online safety and platform governance.
• Degree in public policy, international relations, law, technology policy, political science, or related field.

Responsibilities

• Draft and refine Information Integrity policies for downstream teams.
• Collaborate with Policy Scaling, Regional Policy, and Product teams to improve content policies and enforcement.
• Engage with Legal and Public Policy teams to ensure compliance and advise on regulations.
• Act as global escalation point and align stakeholders for emergency policy decisions.
• Stay up-to-date on industry trends and design policies to address them.
• Represent Information Integrity efforts and coordinate with Regional Policy, Public Policy, Comms, Outreach & Partnerships.
• Engage with external stakeholders to incorporate outside expertise into TikTok’s policies.
• Support strategic vision for the Policy Development team and optimize policy iteration, implementation, and training.

Skills

Policy development

Executive communication

Cross-functional collaboration

Policy analysis

Education

Degree in public policy or related field

Job description

Policy Manager, Information Integrity - Trust and Safety

Location:

Employment Type:

Regular

Job Code:

A249431B

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Responsibilities

• Draft and refine our Information Integrity policies so they are clear, consistent, defensible, and operationally useful for downstream teams.
• Collaborate with Policy Scaling, Regional Policy, and Product teams to improve content policies and streamline enforcement and processes.
• Engage with Legal and Public Policy teams to ensure compliance with key regulations and be a consultant for potential new regulations or government regulatory requests.
• Act as a global escalation point of contact when necessary, and align all stakeholders and leadership to respond to emergency policy decisions.
• Remain up-to-date on industry trends and emerging issues in the Information Integrity space and design policies & policy positions to address them on platform where necessary.
• Serve as a subject matter expert representative for Information Integrity efforts, in coordination with Regional Policy, Public Policy, Comms, and/or Outreach & Partnerships.
• Engage with external stakeholders to incorporate outside expertise into TikTok’s platform policies.
• Support the execution of the strategic vision for the wider Policy Development team, working cross-functionally with other team members to optimize policy iteration, implementation, and training procedures to deliver high-quality results.

Qualifications

• Minimum Qualification(s):- 5+ years of experience in Trust & Safety, platform policy, product policy, government, law, human rights, technology policy, academia, or a related field.
• Knowledge in one or all of the following: misinformation, election integrity, civic integrity, identity deception, coordinated inauthentic behavior.
• Excellent writing, editing, and executive communication skills, with the ability to turn complex and ambiguous topics into clear, structured, and actionable materials.
• Strong policy judgment and the ability to reason across multiple issue areas, product contexts, stakeholder perspectives, and risk trade-offs.
• Exceptional ability to work cross-functionally with partners such as product, legal, comms, operations, enforcement, public policy, and data science.
• Self-starter with strong organizational skills and ability to manage multiple workstreams in a fast-moving environment.
• Strong understanding of online safety, content policy, platform governance, social media, or technology policy issues.
• Preferred Qualification(s):- Degree in public policy, international relations, law, technology policy, political science, or a related field.
• Prior experience working in Trust & Safety, policy, or governance at a global technology company.
• Proficiency in data-driven policy analysis and related enforcement/technical expertise.

Job Information

The base salary range for this position in the selected city is $108000 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. 3. Exercising sound judgment.

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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