Policy Manager, Account Integrity - Trust and Safety

TikTok Inc.; San Jose (CA); On-site; USD 122,000 - 209,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Job summary

TikTok Inc. is seeking a strategic Trust & Safety policy professional focused on Account Integrity to help shape and drive enforcement across the platform.

The role requires translating abuse trends into clear policy guidance, collaborating with Product, Legal, Public Policy, Communications, and Operations, and leading large cross-functional initiatives from problem definition to implementation with automation and human review as appropriate.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in trust & safety, public policy, tech policy, content moderation, platform integrity, or a related field.
• Experience developing, interpreting, or operationalizing policies related to online safety, abuse prevention, or platform enforcement.
• Demonstrated ability to work cross-functionally and influence stakeholders across Product, Legal, Communications, and Operations.
• Strong written and verbal communication skills, with the ability to explain complex policy issues clearly and concisely.
• Experience assessing risks associated with products, features, or user behaviors and translating findings into actionable recommendations.
• Proven project or program management experience leading complex, multi-stakeholder initiatives.

Responsibilities

• Develop, maintain, and evolve global Trust & Safety policies related to Account Integrity.
• Assess policy and safety risks associated with new products and provide clear recommendations that balance user safety, product objectives, legal considerations, and operational scalability.
• Partner closely with Product, Legal, Public Policy, Communications, Operations, and Enforcement teams to design, negotiate, and implement policy solutions for complex account safety challenges.
• Translate abuse trends, operational insights and external developments into clear policy guidance, enforcement frameworks, and platform mitigation strategies.
• Drive the development of scalable enforcement approaches, including strategies that leverage automation, and human review to improve detection accuracy and policy effectiveness.
• Lead large cross-functional projects from scoping through execution, ensuring alignment across stakeholders, clear decision-making, and timely delivery of policy outcomes.
• Communicate policy rationale, tradeoffs, and recommendations clearly to diverse audiences, including leadership, regional teams, and cross-functional partners.
• Monitor the evolving risk landscape related to account abuse and integrity harms, and proactively identify gaps, emerging threats, and opportunities to strengthen TikTok's policy posture.

Skills

Trust & Safety

Public policy

Cross-functional collaboration

Policy development

Communication

Project management

Education

Bachelor's degree or equivalent practical experience

Job description

Responsibilities

We are seeking a highly strategic and collaborative policy professional to join TikTok's Trust & Safety Policy team, with a focus on Account Integrity. This role will help shape and drive policy enforcement in areas related to account abuse and safety risks across the platform.

The ideal candidate brings deep knowledge of online safety and platform abuse trends, along with strong judgment in balancing user safety, business impact, and enforcement feasibility. They should be comfortable working at the intersection of policy, product, operations, legal and communications, and have experience translating complex risk signals into clear, actionable policy and enforcement strategies.

This person will play a critical role in evaluating emerging product risks, developing scalable policy responses, and partnering cross-functionally to launch effective solutions. The role also requires strong strategic program management skills to lead large, ambiguous initiatives from problem definition through implementation. Experience in content moderation, product policy, AI-enabled enforcement, and trust & safety is highly valued.

Responsibilities

• Develop, maintain, and evolve global Trust & Safety policies related to Account Integrity.
• Assess policy and safety risks associated with new products and provide clear recommendations that balance user safety, product objectives, legal considerations, and operational scalability.
• Partner closely with Product, Legal, Public Policy, Communications, Operations, and Enforcement teams to design, negotiate, and implement policy solutions for complex account safety challenges.
• Translate abuse trends, operational insights and external developments into clear policy guidance, enforcement frameworks, and platform mitigation strategies.
• Drive the development of scalable enforcement approaches, including strategies that leverage automation, and human review to improve detection accuracy and policy effectiveness.
• Lead large cross-functional projects from scoping through execution, ensuring alignment across stakeholders, clear decision-making, and timely delivery of policy outcomes.
• Communicate policy rationale, tradeoffs, and recommendations clearly to diverse audiences, including leadership, regional teams, and cross-functional partners.
• Monitor the evolving risk landscape related to account abuse and integrity harms, and proactively identify gaps, emerging threats, and opportunities to strengthen TikTok's policy posture.

Qualifications

Minimum Qualification(s)

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in trust & safety, public policy, tech policy, content moderation, platform integrity, or a related field.
• Experience developing, interpreting, or operationalizing policies related to online safety, abuse prevention, or platform enforcement.
• Demonstrated ability to work cross-functionally and influence stakeholders across Product, Legal, Communications, and Operations.
• Strong written and verbal communication skills, with the ability to explain complex policy issues clearly and concisely.
• Experience assessing risks associated with products, features, or user behaviors and translating findings into actionable recommendations.
• Proven project or program management experience leading complex, multi-stakeholder initiatives.

Preferred Qualification(s)

• Experience working on account-integrity issues, or related platform abuse areas.
• Experience in content moderation, trust & safety operations, or enforcement strategy within a technology company.
• Familiarity with AI/ML-enabled enforcement systems and experience developing policy approaches for automated detection or decisioning.
• Strong analytical skills, including experience using data and operational insights to inform decision-making.
• Ability to exercise sound judgment in ambiguous, fast-moving, and high-stakes environments.
• Advanced degree in public policy, law, international relations, communications, or a related discipline.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $121600 - $208800 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.