Policy Enforcement Manager, YouTube Shopping

Google; San Bruno (CA); On-site; USD 110,000 - 157,000; Full time

Job summary

A leading technology company is seeking a Policy Enforcement Manager for YouTube Shopping to ensure compliance and safety in YouTube's shopping ecosystem. This role involves managing operations, leading efficiency improvements, and working cross-functionally to solve complex challenges. Candidates should have experience in operations management and data analysis. The position offers a competitive salary and benefits package.

Benefits

Bonus

Equity

Benefits

Qualifications

• 4 years of experience working in an operations capacity.
• Experience with identifying abuse trends or working in policy.
• Ability to manage ambiguity and work autonomously.

Responsibilities

• Lead enforcement and operations management for YouTube Shopping.
• Conceive and implement performance metrics.
• Handle escalations with fast turn-around time.

Skills

Operations management

Data analysis

Cross-functional collaboration

Process improvement

Project management

Education

Bachelor's degree or equivalent

Job description

Policy Enforcement Manager, YouTube Shopping

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Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 4 years of experience working in an operations capacity (e.g., scaled/sales operations, vendor management, process/organizational improvement, etc.).
• Experience with identifying abuse trends or working in policy.
• Experience working with cross-functional teams and partners.
• Experience working with data to identify trends and make recommendations.

Preferred qualifications

• Experience in operations including Shopping/e-commerce, workflow optimization, process design or management consulting.
• Ability to manage ambiguity, work autonomously, define successful approaches, and proactively solve problems across cross-functional teams.
• Ability to work with large datasets, query multiple data sources, and perform analyses to track performance metrics and drive operational improvements.
• Ability to develop in ambiguity, and be flexible.
• Ability to influence key stakeholders across geographies to contribute towards continuous improvement of operations.
• Strong organizational, project management skills with excellent attention to detail.

About The Job

YouTube Trust and Safety is dedicated to ensuring that YouTube is a place for users, viewers, and creators around the world to create and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust and Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever changing digital world.

As a Policy Enforcement Manager for YouTube Shopping, you will focus on keeping YouTube’s growing shopping ecosystem safe, compliant, and trustworthy. You will lead operational workflows that safeguard users, merchants and creators, support vendor teams, and work cross‑functionally to solve complex challenges in an evolving environment.

The US base salary range for this full‑time position is $110,000-$157,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Lead enforcement and operations management for YouTube Shopping and proactively identify automation and efficiency opportunities using data‑driven strategies.
• Conceive of design and implement performance metrics, analyze operational data for insights, and proactively address gaps to drive efficiency process improvements and automation.
• Handle escalations with fast turn‑around time to define the plan and provide timely updates to executives.
• Partner with teams across Product, Business Analysts, Vendor Operations and Engineering to solve complex problems and drive innovations, which will include setting up and optimizing vendor workflows, defining clear processes and operational guidelines to improve efficiency.
• Review graphic, controversial and offensive video content in‑line with YouTube’s community guidelines and policies.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.