Police Telecommunicator (Part-Time)

City of Statesville (NC); Statesville (NC); On-site; USD 29,000 - 48,000; Part time

Job summary

City of Statesville (NC) invites applications for a Part-Time Police Telecommunicator. The role handles emergency and non-emergency calls, prioritizes requests, and dispatches public safety personnel while maintaining communications with field units.

Qualifications include a high school diploma or GED and at least two years in public safety communications. The position is non-exempt, requires U.S. citizenship, and may require NC driver’s license within 60 days of moving to NC.

Qualifications

• High School Diploma or GED is required.
• Two years of experience in public safety telecommunication or related role.
• U.S. citizen and at least 18 years old.
• Valid NC driver’s license or ability to obtain NC license within 60 days of establishing residence.
• Meet Appendix B telecommunicator standards.
• Knowledge of CAD/RMS/DCI/NCIC systems.

Responsibilities

• Receive and prioritize emergency and non-emergency calls and dispatch appropriate personnel.
• Monitor and log communications; update records in CAD/RMS/DCI/NCIC.
• Operate CAD; transmit messages; maintain logs and vehicle/asset records.
• May serve as CTO or A/TAC and perform other duties as assigned.

Education

High School Diploma or GED

Two years of experience as a public safety telecommunicator or related position

Job description

Police Telecommunicator - Part-Time

Police Department

Salary Range: $21.17 - $34.93 Hourly

FLSA Position Class: Part-Time, Non-Exempt

Work Schedule: Mid-Shift 12:00 P.M. (Noon) to 12:00 A.M. (Midnight), Part-Time as needed; Typically working an average of 19 hours per week or less

Posting Closing Date: November 10, 2026

Summary

This position receives and prioritizes emergency and non-emergency calls for service, evaluates requests for assistance, dispatches appropriate public safety personnel, maintains communications with field units, and enters, retrieves, and disseminates criminal justice information in support of emergency response operations.

NOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.

• Receives incoming calls from the public, prioritizes the call according to severity, evaluates requests for service, and makes decisions on which public agency will best aid in the situation.
• Receives after-hours calls for utilities, street maintenance, and traffic signal malfunctions.
• Dispatches law enforcement, fire, and other public safety personnel to emergency and non-emergency calls for service; maintains communications with field personnel and dispatches additional resources as needed based on officer requests or updated information.
• Monitors the self-initiated activities of police officers and provides them with information on detained suspects.
• Maintains records of authorizations, warrants, and other information required for DCI/NCIC entries; correctly logs all activities.
• Uses NCAWARE, DCI/NCIC, CAD, RMS, and other authorized criminal justice information systems to obtain and disseminate information to field personnel.
• Closes calls for service and identifies police units that have returned to normal patrols.
• Updates criminal history logs.
• Operates the CAD system; enters and extracts data from the RMS system.
• Receives and transmits messages via police department radio.
• Maintains a vehicle repossession log.
• May serve as a Communications Training Officer (CTO), providing training, mentoring, and performance evaluation for newly assigned telecommunicators.
• May serve as an A/TAC, conducting audits and validations of the entries into DCI.
• Performs other duties as assigned.

Education and/or Experience

• High School Diploma or GED.
• Two (2) years of experience as a public safety telecommunicator, dispatcher, emergency communications specialist, or closely related position.

Requirements

• A United States citizen and at least eighteen (18) years of age, in accordance with the minimum certification standards established by the North Carolina Sheriffs' Education and Training Standards Commission.
• Meet and maintain all applicable requirements as outlined in Appendix B: Telecommunicator and Emergency Communications Standards.
• Possession of a valid North Carolina driver's license, or any valid driver's license with ability to obtain a North Carolina driver's license within 60 daysof establishing a permanent residence in North Carolina.

Knowledge, Skills, and Abilities

• General knowledge of current telecommunications practices and procedures.
• General knowledge of the practices and procedures used in the police and fire departments.
• General knowledge of city geography and street locations.
• General knowledge of Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and emergency communications systems.
• General knowledge of emergency communications reference materials, hazardous materials resources, emergency response protocols, and departmental policies and procedures.
• Ability to manage multiple situations at once under stressful conditions.
• Ability to exercise sound judgment and make rapid decisions during high-stress, rapidly evolving emergency situations.
• Ability to operate a computer, telephones, radios, and CAD consoles.
• Ability to effectively understand and communicate with callers from diverse backgrounds, including individuals with limited English proficiency, speech impairments, or other communication barriers.
• Ability to accurately interpret mapping systems, location information, and geographic references while dispatching emergency resources.
• Ability to calmly communicate with people during emergency situations and document actions.
• Ability to communicate ideas clearly, concisely, and effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with colleagues, other departments, supervisors, and the public.

Job Related Physical Requirements

This position involves sedentary work requiring the exertion of 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met; vocal communication is required to express or exchange ideas by means of the spoken word, and to convey detailed or important instructions to others; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of computers, machines, or equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Working Conditions

The employee primarily works in a secure communications center with prolonged sitting, continuous computer and communications equipment use, frequent radio and telephone communications, rotating shifts as assigned, and exposure to stressful emergency situations requiring sustained concentration.