Police Telecommunicator I, II

Town of Kernersville; Kernersville (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation Leave

Paid Sick Leave

Paid Holiday & Floating Holiday

LGERS Membership

4% NC401(k) Contribution

Voluntary 457 Plan

Medical Insurance for employee

Dental Insurance for employee

Vision Insurance for employee

Short Term Disability

Long-Term Disability

Life Insurance 2.5x salary

Voluntary Life Insurance for employee

Flexible Spending Accounts

Employee Assistance Program

Credit Union Membership

Tuition Assistance

Birthday Gift Certificate

2% Annual Bonus

Progressive Pay Plan

Job summary

The Town of Kernersville, NC, seeks a dedicated Communications Center Telecommunicator for the Police Department. You will receive emergency and non-emergency calls, relay information to officers via a multi-channel radio system, and assist the public while maintaining composure under pressure.

You will enter data in the CAD system, monitor video security, coordinate with state and federal agencies, and participate in training new telecommunicators.

Qualifications

• High school diploma or equivalent.
• Ability to communicate clearly and remain calm under stress.
• Ability to multi-task and relay accurate information to responders.
• Willingness to obtain required certifications within one year (DCI modules, notary, Sheriff’s Standards, CIT).

Responsibilities

• Operate multi-line telephone system for emergency and non-emergency calls.
• Enter data into CAD and maintain critical information in databases.
• Monitor police video security system and Doppler radar as needed.
• Coordinate with local, state, and federal agencies via radio and data systems.
• Assist in training new telecommunicators; document progress.
• Dispatch officers and monitor officer status and safety signals.

Skills

Clear communication

Multi-tasking under pressure

Judgment under stress

Attention to detail

Agency coordination

Education

High school diploma or equivalent

Tools

CAD software

NCIC/DCI access

TTY/Text-to-911

Radio dispatch system

Job description

Position Overview

Performs responsible, specialized paraprofessional and technical work in the Communication Center for the Police Department. An employee in this class performs paraprofessional and technical work receiving both emergency and non-emergency telephone calls from citizens and relaying information to police officers via a multi-channel radio system. The worker also provides information/referrals to the general public and other law enforcement agencies. The employee must have the ability to communicate clearly, to use good judgment, to multi-task and to work in stressful situations. Work is performed under the general supervision of the Communications Supervisor and is checked by observation and by regularly reviewing computer entries.

Examples of Duties

• Operates multi-line telephone system. Receives telephone calls from citizens, both emergency and non-emergency; obtains and evaluates information and takes needed action; accesses language line for non-English speaking callers; and operates a TTY and Text-to-911 system for text calls and non-verbal callers. Operates and monitors multi-channel radio system to provide information to police officers; patches multiple agencies together when necessary; dispatches officers to the scene; operates portable walkie talkie; operates mobile dispatch center; uses appropriate codes and signals when dispatching calls; checks status of officers while they are on calls; dispatches alarms when instructed; monitors emergency channel for officer distress and dispatches assistance if needed.
• Enters information on calls in Computer Aided Dispatch (CAD) program; enters data as it is received from police officers on the scene; enters stolen vehicles, articles, wanted/missing persons; prepares messages in correct format and updates critical information in database, including business locations and emergency callout information, knox box locations, alarm information, and important alerts regarding the premises.
• Monitors Police Department video security system.
• Maintains database of residential security checks for out-of-town residents.
• Monitors Doppler radar and advises of severe weather.
• Communicates with other dispatchers from local, state and federal agencies in order to send appropriate level of response.
• Uses various law enforcement databases to gather information needed by officers; monitors incoming information from law enforcement agencies through NCIC/DCI; ensures accurate information is entered into database according to rules and regulations; checks for wanted/ missing persons, domestic violence orders, sex offenders, concealed carry permits, stolen property, driver’s licenses, vehicle license plates/registrations, and weapons.
• Assists in training new telecommunicators; records training progress of new hires.
• Operators Dictaphone; researches past phone calls and radio traffic.
• Performs related duties as required.

Knowledge, Skills, And Abilities

• Work requires general knowledge of the functions and operations of the Communications Center and its related equipment and capabilities.
• Employee must have the ability to think clearly and act quickly in emergency situations.
• Employee must have the ability to control telephone conversations in order to efficiently obtain accurate information to provide correct, understandable instructions to the emergency responders.
• Employee must be able to receive and efficiently carry out instructions from the emergency responders.
• Employee must be able to speak clearly and use good diction.
• Employee must be able to use specialized law enforcement software to enter data and to retrieve information.

Minimum Qualifications

High school diploma or equivalent.

Required Certifications (Must be obtained within the 1 year)

• Successfully pass DCI-Modules 1, 2 and 3
• NC Notary Public Certification
• Successfully pass Sheriff’s Standards Certification
• Successfully pass CIT School

Supplemental Information

This position is classified as safety sensitive per the Town’s Personnel Policy.

Fair Labor Standards Act (FLSA) Status: Non-Exempt

Join Our Team To Receive The Following Benefits

• Paid Vacation Leave Accrual - accrual amount increases with service
  • Interested in transferring from different municipal or state government entity? After 6-months with the Town, we will accept your verified service time from your immediately preceding employer towards vacation accrual.
• Paid Sick Leave Accrual
  • Interested in transferring from different municipal or state government entity? After 6-months with the Town, we will accept your verified sick leave balance from your immediately preceding employer towards vacation accrual, based on the Town’s accrual schedule.
• Paid Holiday Leave and 1 Floating Holiday per year
• Membership in the Local Government Employees Retirement System (LGERS)
• 4% contribution into the NC401(k) Deferred Compensation Plan
• Voluntary 457 Deferred Compensation Plans available
• Medical Insurance for employee at a low cost - dependent coverage available
  • Employee Wellness Center visits at no cost – dependents also welcome if covered on employee’s health insurance plan
  • Looking to retire from the Town? We offer health insurance for retirees based on years of service
• Dental Insurance for employee at a low cost - dependent coverage available
  • Looking to retire from the Town? We offer dental insurance for retirees based on years of service
• Voluntary Vision Insurance for employee at a low cost – dependent coverage available
• Short Term Disability at no cost to employees
• Voluntary Long-Term Disability is available
• 2.5 times salary (up to $200,000) Life Insurance for employee at no cost
• Voluntary Supplemental Life Insurance for employee, spouse, child(ren) available
• Voluntary Flexible Spending Accounts for Medical and Dependent Care
• Employee Assistance Program at no cost
• Credit Union Membership Eligibility
• Education Tuition Assistance
• Employee Birthday Gift Certificate
• 2% Annual Bonus
• Progressive Pay Plan

To discuss these benefits, contact Human Resources at 336-992-0306.