Police Telecommunicator

Illinois State University; Normal, Northern (IL, KY); Hybrid; USD 41,262,000 - 68,770,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Retirement and supplemental retirement

Tuition waiver for staff & dependents

Paid holidays/administrative closures

Paid benefit time

Job summary

Illinois State University is seeking a Police Telecommunicator to receive, process, and disseminate information, ensuring officer safety and rapid response to emergencies. The TC serves as the crucial link between the public and emergency services, working across campus with multiple systems.

The role requires strong multitasking, ability to work in a fast-paced environment, and knowledge of campus geography and policies. Shift work is based on seniority, with starting in 2026.

Qualifications

• High school diploma or equivalent.
• No record of conviction of a felony or a crime involving moral turpitude.

Responsibilities

• Receive, process, and disseminate information to support officer safety and public assistance.
• Coordinate with emergency services to ensure timely response.
• Maintain logs and documentation of communications and actions.
• Operate radio console and multiple computer monitors during shifts.

Skills

FCC rules

University policies

LEADS rules

Radio operations

Multi-tasking

Emergency response

Public safety communications

Education

High school diploma or equivalent

Tools

Radio consoles

VoIP phone system

Campus systems access

JCI alarms system

Job description

Title: Police Telecommunicator
Division Name: Student Affairs
Department: University Police Department

Job Summary

The function of the Police Telecommunicator (TC) is to receive, process, clarify, interpret, prioritize, and accurately disseminate information for the purpose of ensuring officer safety, saving the lives of endangered persons, reducing property losses, reducing the effects of injury, assist apprehending criminals, and rendering timely assistance to the general public. The TC provides the vital communication link between the citizens who need help and the various emergency services that can provide the necessary assistance.

Additional Information

University Benefit Highlights:

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$24.00 per hour

Required Qualifications

1. No record of conviction of a felony or a crime involving moral turpitude.
2. High school diploma or equivalent.

Preferred Qualifications

1. Must be able to work independently to meet the departmental mission and be able to keep their supervisors aware of any situations that are occurring while responding to multiple inquires for information and assistance.
2. Must present themselves and the department in a professional manner while not allowing their personal emotions to influence their behaviors.
3. Must be able to multi-task numerous time sensitive tasks while still providing services to many competing entities.
4. Must be able to work in a fast paced, highly stressful environment while adapting to changing priorities and assisting a diverse and often distraught clientele in a calm, efficient, and assistive manner.
5. Knowledge of FCC rules and regulations
6. Knowledge of University Policies
7. Knowledge of ISU Police Dept. Policies
8. Knowledge of Neighboring Police Dept. policies
9. Knowledge of LEADS rules and regulations
10. Knowledge of the geography of campus community buildings and offices
11. Knowledge of Campus Staff functions and jurisdiction
12. Knowledge of Campus parking lot locations and related regulations
13. Knowledge of Bloomington-Normal locations and emergency facilities
14. Ability to operate a radio console and multiple resources on 4-8 computer monitors and portable radios on two different radio systems.
15. Must be knowledgeable of the proper use of 50 plus radio channels resources available.
16. Ability to listen to multiple sources of information at once through selective listening. Must be able to distinguish what communications require them to act (Radio, Telephone, information on computer screen etc.)
17. Ability and knowledge to operate multiple line phone system (VoIP).
18. Ability to monitor and respond to emergency calls.
19. Knowledge of several University Systems for accessing necessary information and perform critical security functions. To include: university systems, email system, video recording systems, ID Card system, Access control system, fire alarm system, emergency mass notification system, and Johnson Controls Inc. (JCI) Alarms panic/hold up alarm systems.
20. Ability to operate multiple computer systems critical to safety of officers and the University and surrounding community.
21. Ability to maintain certifications LEADS, Sexual Assault Training, and First Aid
22. Ability to type. Ability to speak clearly and distinctly. Good hearing is crucial with ability to listen to multiple communications.
23. Maintain proper documentation both paper and computerized files and logs of communication.
24. Must perform duties, make decisions, and generate responses with a special emphasis on officer safety.
25. Speed and accuracy are a vital skill.
26. Must be resourceful and able to communicate with a wide variety of people in the full spectrum of emotional distress.
27. Ability to present a positive image to the public in often stressful situations.
28. Multitasking is essential and having a thorough knowledge of all the computer and paper filing systems is crucial. There are a variety of logs and records which are dependent upon the Police TC to keep accurate and up to date as they are legal documents.

Work Hours

This position requires shift work and is based on bid positions through seniority

Functional Expectations

1. Effectively communicate daily.
2. Remain at a workstation for extended periods.
3. Distinguish colors on a monitor.

Proposed Starting Date

2026

Contact Information for Applicants

Breanna Crippen
Human Resources
309-438-8315
[e-mail]

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at [phone]. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at [phone].