Police Services Specialist

City of Renton; Renton (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Shift differential

Job summary

City of Renton is seeking Police Services Specialists in the Staff Services Division of the Police Department. These specialists are the information gateway handling calls, records checks, and data entry to support on‑duty officers and community safety.

The role involves fast‑paced clerical work, independent decision making, and collaboration within procedures, with premiums for education, retirement, fitness, language interpretation, and other benefits.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience.
• Must be a US citizen or lawful permanent resident and pass background checks.

Responsibilities

• Answer requests for information via radio, telephone, or CAD and perform checks for records, warrants, and protection orders.
• Provide routine administrative support including data processing, filing, scanning, and records quality control.
• Case management—merge reports, obtain missing documents, and update case jackets daily.

Skills

Customer service

Records management

Data entry

Clerical duties

Communication

Education

High school diploma or equivalent

1 year of customer service experience

US citizen or lawful permanent resident

Job description

Job Description

The City of Renton is seeking talented candidates to fill our Police Services Specialists vacancies in the Staff Services Division of the Police Department.

The Staff Services Division is the Police Department’s information gateway. Police Services Specialists are available 24/7 to serve our officers and community. Specialists provide information in-person, by telephone and radio, process all cases, and manage report integrity as well as supporting on-duty officers with record checks, call related data and entering urgent reports into state and national databases. Specialists work as a team and must rely on set procedures while also making independent decisions. Work is fast paced, challenging and varies by day.

In addition to the salary listed, the following premiums are available:

• Education Premium of 4% for an Associate Degree or 6% for a Bachelor's or Master's.
• City contributes 3.5% of base wage to a deferred compensation plan for retirement savings.
• An additional 3% is available for passing the annual Physical Fitness Test.
• A 3% interpreter premium is available.
• City contributes 2% of base wage into a VEBA account.
• A shift differential provided to those that work the graveyard shift.

Essential Functions

• Support police personnel in their essential duties via radio, telephone, or CAD by answering requests for information and conducting checks for records, warrants and protection orders.
• Perform routine and moderately complex administrative support and customer service work in answering phones, data processing and other essential law enforcement clerical duties such as filing, scanning, record keeping and information quality control.
• Case management including merging reports into the police records management systems and making necessary corrections, identifying and obtaining missing case documents, facilitating the collection of crime data, and updating case jackets daily.
• Respond to walk up, email, and telephone inquiries from the public and City personnel; answer a variety of technical questions, refer individuals to appropriate offices and agencies.
• Process requests for information according to established guidelines using discretionary decision making including the dissemination of criminal and civil records.
• Ability to multitask with continuous interruptions while working independently on a variety of support duties requiring focus and accuracy related to law enforcement, including processing traffic and criminal citations, civil papers, and records for departmental use; prepare cases for court docket.
• Receive, process, and enter court orders; prepare court orders for service; serve orders in station when required.
• Conduct call outs for SWAT, Negotiators, Investigations, Traffic, and other City departments.
• Process and issue Concealed Pistol Licenses (CPL) and weapon purchases.
• Receive, prepare, enter, recall, or cancel Renton Municipal Court warrants.
• Monitor closed circuit security system and the City alarm system, giving proper emergency notification. Operate police radio console, computer, fax machine, copier, shredder, cellular phone, multi-line telephone, document scanner, and other office equipment as required.
• Work evenings, weekends, and/or holidays as required (overtime eligibility pursuant to collective bargaining agreement).
• Accept and process evidence and found property.
• Contribute to an environment of teamwork and respect.
• Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals.
• Remain current with relevant technological advancements as it relates to field.
• Participate in and help provide cross-training in processes as directed by management to ensure a well-rounded team for coverage purposes.
• Maintain regular, reliable, and punctual attendance.
• Perform other duties as assigned.
• May be assigned to support City priorities during emergencies.

Education, Experience, And License Requirements

• High school diploma or equivalent.
• One (1) year of customer service experience.
• Lawful permanent resident or US citizen
• Successful passing of a required background check, including:
  • Personal background investigation
  • Polygraph examination
  • Psychological evaluation
  • Drug-screening test
  • Obtain the ACCESS (A Central Computerized Enforcement Service System) Certification upon hire.

Physical Demands

• Move throughout City facilities and buildings.
• Operate a computer and other office equipment.
• Communicate with City employees and residents.
• Lift or move items weighing up to 20 pounds regularly.

Work Environment

• Work is performed in an office environment.
• Noise level in the office is moderately noisy.

Accommodation

Individuals needing accommodation in the application, testing, or interview process may contact [e-mail] at least 2 days prior to the need.

New Specialists could be assigned a weekend/night shift for an extended period of time.

Selection Procedure

Applicants whose experience and qualifications most closely meet the requirements of the position as determined by the application materials will be invited to participate in a competitive selection process. An eligibility list will be established requiring a minimum passing score of 70%.

The City of Renton embraces a diverse and inclusive workforce and prides itself on promoting collaboration and teamwork in a positive environment while providing high quality services to the community. For more information about the City of Renton, please visit the following website: Why Renton.

The City has adopted an anonymous application process that prevents hiring managers from seeing personal identifiers, including candidates’ names, addresses, and other similar information. This eliminates the possibility of unintentional or implicit bias during the screening of applications. For that reason, you will not have the ability to attach any documents to your application, including a cover letter or resume. Please make sure to submit a complete, detailed, and updated job application.

Communication From The City Of Renton

We primarily communicate via e-mail during the application process. E-mails from rentonwa.gov and/or governmentjobs.com should be placed on your safe domain list to ensure you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders. We also communicate via text and encourage you to sign up for text alerts when completing your job application.

Recruitment Process

The screening process will include a review of minimum qualifications and applicants selected for an interview will be invited via email to self-schedule a time through the Government Jobs account. At minimum, this position will be subject to a standard criminal background check and professional reference check. This position requires accessing areas that contain Criminal Justice Information Systems (CJIS). For that reason, this position is also subject to a national fingerprint-based records check.

This position is represented by the Police Officers' Guild (Non-Commissioned) and the applicable benefits are as follows:

Medical/Dental/Vision Insurance

• Employees are offered a choice of medical/vision coverage through either Kaiser Permanente or the City's self-insured plan. A Preferred Provider Option is available through the self-insured plan.
• The dental insurance plan covers services such as regular checkups, x-rays, fillings and crowns. Orthodontia coverage is also provided.
• One (1) percent of employee's base pay to fund a contracted VEBA plan.

Deferred Compensation Program

• The City contributes 4.5% of the employee's base wage rate into a deferred compensation retirement plan. An additional 3% premium is provided for passing a physical fitness exam.
• Employees may also set aside a percentage of their earnings on a tax-deferred basis.

Retirement Plan

• Employees are enrolled in either the State of Washington Department of Retirement Systems Plan (PERS) or the Public Safety Employees' Retirement System (PSERS).
• The following positions are required to be enrolled in PSERS
  • Parking Enforcement Officer
  • Electronic Home Detention Coordinator
  • Both the employee and employer contribute to the plan.

Please note, Police Specialists are not PSERS eligible.

Life Insurance

• A group term life insurance policy is provided at no cost to each employee at a value equivalent to the annual salary, up to $125,000.
• Each eligible dependent is also provided with a $1,000 policy. There is no cost to the employee.
• Optional supplemental insurance is available for employees and their dependents.

Long Term Disability Protection

• Employees are provided with a long term disability policy up to the equivalent of 60% of their salary.

Transportation

• Unlimited free rides on various bus systems as well as various carpool and rideshare options are available for City employees.

Flexible Benefits

• The City offers employees the opportunity to open two separate tax-free accounts through salary reduction. One account is to pay for expenses not covered by health insurance and the other account is for child care costs.

Personal Leave

• Employees accrue paid personal leave time (a combination of holiday and vacation) beginning with the first day of employment in accordance with the following schedule whenever he/she is on paid status: 16 hours per month (0-5 years), 20 hours per month (6-10 years), 22 hours per month (11-15 years), 24 hours per month (16-20 years), 26 hours per month (21 years or more).
• Maximum accumulation of personal leave time shall not exceed 536 hours, except when the employee is unable to use personal leave time as a result of illness, disability or operation or considerations beyond the employee's control.

Sick Leave

• Upon employment, the employee receives a sick leave bank of 24 hours, with an additional 24 hours awarded after three months.
• Thereafter, sick leave accrues at the rate of four hours each pay period.

Employee Assistance Program

• A confidential counseling assessment and referral service is available without cost to employees and family members for help with personal, family or job-related problems.

Paydays