Police Services Officer

City of Orange; Orange (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

City of Orange seeks a Police Services Officer to provide non-sworn support across a variety of Police Department programs and services. You will assist the public, prepare police reports for sworn officers, and help manage records and logs.

Responsibilities include traffic incident support, information dissemination, and compliance with department policies. Requires a high school diploma with related training; prior clerical experience in law enforcement is advantageous.

Qualifications

• High school diploma or equivalent completed.
• Specialized training in public safety support services or related field desired.
• Experience in clerical or technical roles related to law enforcement is preferred.

Responsibilities

• Provide comprehensive non-sworn staff support to the Police Department across programs and services.
• Assist the public at counters and by phone with information and requests.
• Prepare standard police reports for review by sworn officers.
• Enforce parking ordinances and assist with nuisance abatement programs.
• Maintain and organize departmental records and logs.

Skills

Customer service

Report writing

Communication

Interpersonal skills

Education

High school diploma or equivalent

Specialized training in public safety support services or related field

Tools

Evidence.com portal

Job description

JOIN OUR TEAM AT THE ORANGE POLICE DEPARTMENT AS A POLICE SERVICES OFFICER!

This recruitment will close upon receipt of 50 applications, or on November 20, 2026 - whichever occurs first.

DEFINITION OF THE POSITION:

Under general supervision, a Police Services Officer performs a variety of comprehensive non-sworn activities in support of the Police Department, including patrol, investigations, and completion of police reports on a wide variety of law enforcement programs, projects, and services; responds to public requests; and performs related work as required.

AUTOMATIC EMPLOYMENT DISQUALIFIERS:

Prior to submitting an application, please read the Automatic Disqualifier Notice to determine if you meet the minimum requirements for employment with the City of Orange Police Department.

The following duties represent the principal job duties; however, they are not all-inclusive. Other duties may be required and assigned. Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Provides comprehensive non-sworn staff support to the Police Department on a wide variety of programs, projects, and services.
• Provides services to the public regarding traffic accidents, crime reports, or related services at a public counter and over the telephone; determines the nature of the contact; provides general information regarding department policies, procedures, and regulations, including responding to complaints, requests for information, and requests for service in person and by telephone.
• Performs crime scene investigation including searching for, identifying, collecting, preserving, and booking evidence into property; interviews victims, witnesses, suspects, and references to obtain details, admission, and leads.
• Responds to non-injury or minor injury traffic collisions, obtains statements from involved parties, and completes standard police reports for review by sworn officers; provides traffic control; provides for the towing and storage of vehicles as necessary.
• Takes information from the public regarding criminal activity, such as thefts, accidents, lost and found property, and other incidents that do not require the presence of a sworn law enforcement officer at the scene; completes standard police reports for review by staff supervisors.
• Enforces parking ordinances, writes parking citations.
• Enforces and ensures compliance with a variety of Federal, State, and local laws, codes, and regulations related to nuisance abatement; writes warnings and citations as necessary; schedules follow-up inspections.
• Prepares and processes a variety of reports and records and follows established formats, distributes to the proper individual or agency, files reports, and maintains automated or manual logs of departmental actions.
• Maintains accurate departmental and law enforcement records and files; researches and compiles information from such files.
• Interprets Federal, State and local legislation, policies, laws, codes, and regulations; researches, analyzes, and coordinates their application to the City's operations.
• Participates on a variety of interdisciplinary meetings and represents the City to the community and other organizations.
• Communicates orally, in writing, or through reports with colleagues, managers, the public, organized employee groups, and representatives of various organizations.
• Testifies in court as necessary.
• Performs additional duties as needed in the absence of assigned police support personnel.
• Performs other duties as required.

When Assigned to the Records Division

In addition to the duties listed above, Police Services Officers assigned to the Records Division will be responsible for the following duties:

• Management of digital evidence collected through the in-car and body-worn camera program.
• Processing daily requests pursuant to discovery requests.
• identifying video for proper tagging.
• Managing the Evidence.com portal.
• Provide troubleshooting assistance and training to personnel.
• Maintain monthly audits to ensure compliance with Department Policy.
• Responsible for retention and redaction as necessary.
• Handle Public Records Act requests related to in-car and body-worn cameras
• Secure video during critical incidents.
• Overall maintenance of the in-car and body-worn camera program.

Knowledge of:

• Basic functions, principles, and practices of law enforcement agencies, including crime scene investigations and evidence retention practices and regulations.
• Police terminology and law enforcement codes.
• Applicable Federal, State, and local codes, regulations, and departmental policies, technical processes, and procedures.
• Basic arithmetic and statistical techniques.
• Business letter writing and the standard format for reports and correspondence.
• Modern office practices, methods, and computer equipment and applications related to the work, including graphics, spreadsheets, and database applications.
• Record keeping principles and procedures.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

Ability to:

• Understand the functions, principles, and practices of municipal police services.
• Obtain necessary information from individuals in stressful or emergency situations.
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures.
• Analyze situations and identify pertinent problems/issues; collect relevant information; evaluate realistic options; and recommend/implement appropriate course of action.
• Prepare clear and effective reports, correspondence, and other written material.
• Organize, research, and maintain technical and administrative files.
• Organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

Education and Experience:

Equivalent to the completion of the twelfth (12th) grade supplemented by specialized training in public safety support services or a related field.

One (1) year of experience in a clerical or technical position related to law enforcement or criminal justice.

When Assigned to the Records Division: In addition to the above education and experience requirement, additional knowledge of Public Records Requests and the technical aspects of managing the online Evidence.com portal, equipment, and training is highly desirable.

Licenses and Certifications:

Possession of, or ability to obtain, a valid California Driver's License and auto insurance by time of appointment.

Physical Demands:

Must possess mobility to work in the field and in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle, drive on surface streets, and make crime scene investigations; strength, stamina, and mobility to perform light physical work; vision to read printed materials, a computer screen, and examine evidence; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork requiring frequent walking uneven terrain and landscapes when performing investigations. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate crime scene investigation related tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work and investigate crime scenes. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds.

Working Conditions:

This position requires regular and reliable attendance and the employee’s physical presence at the workplace. May be required to work various shifts, including, but not limited to, early mornings, evenings, weekends, and holidays, at a variety of City locations.

Environmental Elements:

Employees work in an office environment with moderate noise levels and controlled temperature conditions; but may occasionally work in the field and be exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, mechanical and/or electrical hazards, and hazardous physical substances and fumes. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Disaster Service Worker:

All employees of the City of Orange are designated by both State law and City ordinance to be “Disaster Service Workers.” In the event of a declared emergency or any undeclared emergency or natural disaster that threatens the life, health and/or safety of the public, employees may be assigned to assist rescue and relief workers. Such assignments may be in locations, during hours and performing work significantly different from the employees’ normal work assignments and may continue through the recovery phase of the emergency.

City Mission, Vision, and Values:

Incumbents in all City positions are expected to exhibit the behavior characteristics reflected in the City's Mission, Vision, and Values statements in the performance of their duties: The City of Orange is committed to excellent service for our residents, businesses, and visitors. As an organization, the City of Orange is the leader in delivering the highest level of service to meet current and future needs of the community. The City's values include Teamwork, Integrity, Excellence, and Transparency.