Police Information Systems Technician

City of Santa Fe Springs; Enid (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

City of Enid is seeking a Network Administrator to provide first-level technical support for the Police Department, troubleshoot hardware and software, and assist with deployments.

Responsibilities include configuring devices, managing user accounts, training staff, and maintaining documentation while upholding IT security and CJIS requirements.

Qualifications

• One-year IT technical/vocational program, or high school diploma plus 2 years IT support experience.
• Experience supporting law enforcement technology is preferred.
• CJIS access eligibility required.

Responsibilities

• Provide first-level technical support to Police Department employees.
• Install, configure, and troubleshoot computers, printers, mobile devices, and software.
• Create, modify, and deactivate user accounts; manage permissions.
• Train staff on department technology and develop user guides.
• Document help desk requests, resolutions, and inventory in the ticketing system.
• Follow IT policies, ensure security, and support CJIS requirements.
• Perform other related duties as assigned.

Skills

Communication

Customer Service

Problem Solving

Technical Support

Teamwork

Education

Associate degree

Doctorate degree

Job description

• English proficiency required.
• Associate degree
• Doctorate degree

Description

Position Reports To

Network Administrator, Police

Positions Supervised

None

Conditions of Employment

• Subject to post offer, pre-employment drug screen, fingerprint criminal background check and pre-employment polygraph.
• Subject to post offer, pre-employment physical examination/medical history check.
• Subject to signing a confidentiality agreement.
• English proficiency required.

Position Purpose

Works as part of the IT team to provide first-level technical support to Police Department employees by troubleshooting, maintaining, and supporting computer hardware, software, and related technology.

Essential Functions And Basic Duties

• User Support: Provide courteous and effective first-level technical support to Police Department employees by responding to, troubleshooting, and resolving routine help desk requests in person, by phone, or remotely.
• Equipment and Software Setup: Install, configure, maintain, and troubleshoot computers, printers, mobile devices, peripheral equipment, and approved software; assist with equipment deployments, upgrades, and replacements.
• Account and Access Management: Create, modify, and deactivate user accounts; reset passwords; assign and update user permissions.
• Training and Onboarding: Train new Police Department employees on department technology, software applications, and IT best practices; develop and maintain user guides to promote user self-service.
• Documentation: Record and track help desk requests, resolutions, equipment assignments, and inventory in the department's ticketing or asset management system.
• Compliance and Security: Follow IT policies and security standards, protect sensitive information, report security concerns, and successfully complete and maintain applicable Criminal Justice Information Services (CJIS) requirements.
• Other Duties: Perform other related duties as assigned.

Performance Measurements

• Responds to help desk requests promptly, professionally, and courteously.
• Resolves routine technical issues accurately and within established timeframes.
• Creates clear, user-friendly self-help documentation.
• Accurately documents service requests, resolutions, and equipment assignments.
• Demonstrates proficiency with assigned hardware, software, and technology systems.
• Follows established IT, cybersecurity, and Police Department policies and procedures.
• Maintains the confidentiality and security of sensitive information.
• Communicates effectively and works cooperatively with employees, supervisors, and coworkers.
• Demonstrates dependability, initiative, and a willingness to learn.
• Minimum age requirement is 18 years old.

Qualifications

Education/Experience

Completion of a one-year technical or vocational program in information technology or a related field; or a high school diploma or equivalent and two (2) years of related IT support experience; or an equivalent combination of education, training, and experience. Experience supporting law enforcement technology or knowledge of law enforcement operations is preferred.

Certificates/Licenses

Must be eligible for and maintain access to Criminal Justice Information Systems (CJIS) in accordance with applicable state and federal requirements.

Required Knowledge

• Computer Hardware and Software: Knowledge of computer hardware, operating systems, software applications, mobile devices, printers, and peripheral equipment sufficient to provide first-level technical support.
• Customer Service: Knowledge of customer service principles and practices, including identifying user needs and providing effective technical support.
• Networks and Telecommunications: Basic knowledge of computer networks, telecommunications systems, and related technologies.
• Communication: Knowledge of effective written and verbal communication principles, including clarity, grammar, and professional correspondence.

Skills/Abilities

• Strong verbal, written and interpersonal communication skills.
• Ability to explain technical information clearly to users with varying levels of technical knowledge.
• Ability to troubleshoot problems, gather information, analyze situations, and develop practical solutions.
• Proficiency in using computers and standard business software applications.
• Ability to organize work, prioritize multiple tasks, maintain accuracy and demonstrate attention to detail.
• Ability to provide professional, courteous customer service and work effectively with employees at all organizational levels.
• Ability to operate standard office equipment including computers, telephones, printers, and copiers.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Physical & Mental Activities And Requirements

Finger Dexterity

Manual dexterity sufficient to operate computers, keyboards, tools, and other technology equipment.

Visual Abilities

Normal vision, with or without corrective lenses. Ability to view computer screens, read technical information, and distinguish colors as needed.

Physical Strength

PDC Level - Exerts up to 25 lbs. of force occasionally. Performs primarily sedentary work with occasional lifting, carrying, moving, and positioning of computers, monitors, printers, and other technology equipment.

Physical Activities

Frequently sits, stands, and walks. Occasionally bends, stoops, kneels, crouches, reaches, and works in confined spaces to install, maintain, and troubleshoot technology equipment, including accessing equipment under desks and in cabinets.

Language/Comprehension

Reads and understands technical documentation, procedures, and instructions. Communicates clearly and effectively with employees, supervisors, vendors, and other departments.

Reasoning Ability

Defines problems, gathers information, analyzes situations, and develops appropriate solutions. Interprets technical instructions provided in written, oral, diagram, or schedule form.

Mathematics Ability

Performs basic mathematical calculations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

Work Schedule/Hours

Regular – 8-hour shift, typically 8:00 a.m. to 5:00 p.m., Monday - Friday.

Work Conditions

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. Occasional outdoor work to install, maintain, troubleshoot, or update technology equipment, including mobile radios, in-vehicle equipment, and outdoor hardware. May be exposed to varying weather conditions and uneven terrain.

Noise Level

Moderate noise level (examples: business office environment with computers, printers, telephones, employee interaction and moderate traffic).

Other Work Conditions

May work with confidential or sensitive information and must comply with applicable IT security and Police Department policies and procedures.

Job Descriptions

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

I have reviewed this job description and I can perform the essential functions of this position, with or without, reasonable accommodations. I have also received or have been offered a copy of this job description.

Printed Name__________________________ Date ___/____/____ Signature_______________________________

Benefits

To learn more details regarding the benefits of working for the City of Enid, visit our benefits page.

01 Do you currently have a money judgment against you?

• Yes
• No

02 Do you have any felony convictions?

• Yes
• No

03 Have you ever committed an undetected crime that, if known, would constitute a felony charge?

• Yes
• No

04 Have you used any type of illegal substance in the past 3 years?

• Yes
• No

05 Have you used illegal drugs in the past 12 months?

• Yes
• No

06 Have you had a verified positive drug test in the last three years?

• Yes
• No

07 Have you refused to be drug or alcohol tested in the last three years?

• Yes
• No

08 Are you at least 18 years of age?

• Yes
• No

09 Which statement below best describes the highest level of education you have completed?

• Some High School
• High school graduate, diploma or the equivalent (GED)
• Associate degree
• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree

10 Which statement below best describes the highest level of related experience or training you have completed?

• 0 to 6 months
• 6 to 12 months
• 1 to 3 years
• 3 to 5 years
• 5 to 7 years
• 7 or more years

11 Which of the following describes your highest level of computer proficiency?

• I do not have enough skills to meet the definition of basic level below.
• Basic
• Intermediate
• Advanced

12 Are you English proficient?

• Yes
• No

13 Do you or your spouse have more than 25% ownership in a company that currently contracts with the City of Enid?

• Yes
• No

14 What is your expected salary?

15 If chosen for this position, what is the earliest date you are available to start?

• Required Question