Police Dispatcher – Emergency Calls & Radio Ops

Public Safety Dispatch Network; East Aurora (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plans

Paid leave

Employee-assistance resources

Continuing education

Job summary

Public Safety Dispatch Network in East Aurora, NY seeks Police Dispatchers to support law enforcement operations by handling emergency and nonemergency calls and maintaining reliable communications with officers.

Dispatchers document incident details, assign calls, monitor status, and relay safety updates while coordinating with neighboring agencies. A high school diploma is typically required; training and certifications may be provided or required for experienced roles.

Qualifications

• High school diploma or recognized equivalent; training may be provided for entry-level vacancies.
• Experienced classifications may require prior police dispatch work and applicable certifications.
• Candidates should be able to type accurately, understand spoken information, and communicate clearly by radio; learn jurisdictional geography.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Skills

Typing accuracy

Clear radio communication

Understanding spoken information

Geography knowledge

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in East Aurora, NY seeks Police Dispatchers to support law enforcement operations by handling emergency and nonemergency calls and maintaining reliable communications with officers.

Dispatchers document incident details, assign calls, monitor status, and relay safety updates while coordinating with neighboring agencies. A high school diploma is typically required; training and certifications may be provided or required for experienced roles.