Police Dispatcher - Civil Service Benefits

Regional 911 Intake Solutions; New York (NY); Presencial; USD 52.000 - 86.000; Jornada completa

Descripción de la vacante

Regional 911 Intake Solutions seeks dedicated police dispatchers in Queens, NY. The role supports law enforcement operations by taking calls, dispatching officers, and maintaining records systems for timely and accurate information.

You may work nights and weekends, with continuous dispatch operations. A high school diploma is commonly required, with training provided for entry-level candidates.

Formación

• Typing accuracy and speed required.
• Clear radio communication and listening skills.
• Ability to learn jurisdictional geography and operate JPM/JIS systems.

Responsabilidades

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to officers according to priority and procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and safety concerns.
• Perform authorized records inquiries after training.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Conocimientos

Typing proficiency

Radio communication

Multitasking

Educación

High school diploma

Descripción del empleo

Police Dispatcher Opportunities in Queens

Police Dispatchers support law enforcement operations by receiving requests for assistance and maintaining reliable communication with officers. Depending on the agency, the position may combine telephone call taking, radio dispatch, and authorized records-system duties.

Dispatchers help officers understand what is happening before they arrive. Accurate locations, descriptions, safety information, and timely updates are essential parts of the work.

Position Details

Duty Location

{airport_name}, Queens, NY

Employer

The hiring law enforcement or communications agency identified in the official vacancy

Pay

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Schedule

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Appointment Type

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Who May Apply

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Application Deadline

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Police dispatch services may operate continuously. Employees may work nights, weekends, holidays, rotating shifts, and overtime based on staffing and operational needs.

What You May Do

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry-level vacancies may provide training, while experienced classifications may require prior police dispatch work and applicable certifications.

Candidates should be able to type accurately, understand spoken information, communicate clearly by radio, and learn jurisdictional geography. Access to criminal justice information systems may require additional screening and security training.

General Conditions of Employment

• Meet agency-specific age and employment eligibility requirements
• Successfully complete the required background investigation
• Pass applicable typing, listening, multitasking, or dispatch aptitude assessments
• Complete additional screening when required by the employer
• Maintain required dispatch and records-access qualifications
• Comply with confidentiality, security, and professional-conduct standards

Work Environment and Physical Requirements

Police Dispatchers generally work at communications consoles using headsets, radios, keyboards, and multiple displays. The role requires sustained concentration and may involve calls concerning violence, threats, or traumatic events. Consult the vacancy for essential functions and accommodation information.

Benefits

• medical, dental, and vision coverage
• retirement plans
• paid leave
• employee-assistance resources
• and continuing education.

Premium pay and other provisions vary by agency and employment agreement.