Police Dispatcher

Regional 911 Intake Solutions; Charlton (MA); Sur place; USD 46 000 - 70 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Retirement plans

Paid leave

Résumé du poste

Regional 911 Intake Solutions seeks Police Dispatchers to receive emergency and nonemergency requests, document incidents, and assign calls to officers. You will work at a communications center in Charlton, MA, requiring sustained concentration, calm under pressure, and clear radio communication. A high school diploma is commonly required.

Training may be provided. You must type accurately, understand spoken information, and learn jurisdictional geography while maintaining confidential incident

Qualifications

• High school diploma commonly required; training may be provided.
• Ability to type accurately, listen carefully, and communicate clearly by radio.
• Willingness to learn jurisdictional geography and operate dispatch software.

Responsabilités

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to available officers according to priority and procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and potential safety concerns.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Connaissances

Typing accuracy

Radio communications

Clear spoken information

Geography knowledge

Formation

High school diploma

Outils

Criminal justice information systems

Description du poste

Position Details

• Duty Location: {airport_name}, Charlton, MA
• Employer: The hiring law enforcement or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Police dispatch services may operate continuously. Employees may work nights, weekends, holidays, rotating shifts, and overtime based on staffing and operational needs.

What You May Do

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry-level vacancies may provide training, while experienced classifications may require prior police dispatch work and applicable certifications.

Candidates should be able to type accurately, understand spoken information, communicate clearly by radio, and learn jurisdictional geography. Access to criminal justice information systems may require additional screening and security training.

General Conditions of Employment

• Meet agency-specific age and employment eligibility requirements
• Successfully complete the required background investigation
• Pass applicable typing, listening, multitasking, or dispatch aptitude assessments
• Complete additional screening when required by the employer
• Maintain required dispatch and records-access qualifications
• Comply with confidentiality, security, and professional-conduct standards

Work Environment and Physical Requirements

Police Dispatchers generally work at communications consoles using headsets, radios, keyboards, and multiple displays. The role requires sustained concentration and may involve calls concerning violence, threats, or traumatic events. Consult the vacancy for essential functions and accommodation information.

Benefits

Depending on eligibility, benefits may include medical, dental, and vision coverage; retirement plans; paid leave; employee-assistance resources; and continuing education. Premium pay and other provisions vary by agency and employment agreement.