Police Dispatcher

Regional 911 Intake Solutions; Amana (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plans

Paid leave

Continuing education

Job summary

Regional 911 Intake Solutions is seeking Police Dispatchers in Amana, IA. You will handle emergency and nonemergency requests, document incident details, and coordinate with officers and neighboring agencies to ensure accurate records and safe responses.

Entry-level candidates may be trained; a high school diploma or equivalent is commonly required. You will need to type accurately, understand spoken information by radio, and learn jurisdictional geography.

Qualifications

• High school diploma or equivalent commonly required.
• Entry-level vacancies may provide training.
• Experienced classifications may require prior police dispatch work and applicable certifications.
• Candidates should be able to type accurately, understand spoken information, communicate clearly by radio, and learn jurisdictional geography.

Responsibilities

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Skills

Typing

Radio communication

Multitasking

Attention to detail

Clear spoken English

Education

High school diploma or equivalent

Job description

Position Details

• Duty Location: {airport_name}, Amana, IA
• Employer: The hiring law enforcement or communications agency identified in the official vacancy
• Pay: {salary_min}–{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Police dispatch services may operate continuously. Employees may work nights, weekends, holidays, rotating shifts, and overtime based on staffing and operational needs.

What You May Do

• Receive emergency and nonemergency requests for police assistance
• Document incident locations, suspect descriptions, vehicle details, and reported hazards
• Assign calls to available officers according to priority and agency procedures
• Monitor officer status, radio traffic, and requests for assistance
• Relay updates about changing incidents and potential safety concerns
• Conduct authorized records inquiries after completing required training
• Coordinate with neighboring agencies and other emergency services
• Maintain clear incident records and safeguard restricted information

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Entry-level vacancies may provide training, while experienced classifications may require prior police dispatch work and applicable certifications.

Candidates should be able to type accurately, understand spoken information, communicate clearly by radio, and learn jurisdictional geography. Access to criminal justice information systems may require additional screening and security training.

General Conditions of Employment

• Meet agency-specific age and employment eligibility requirements
• Successfully complete the required background investigation
• Pass applicable typing, listening, multitasking, or dispatch aptitude assessments
• Complete additional screening when required by the employer
• Maintain required dispatch and records-access qualifications
• Comply with confidentiality, security, and professional-conduct standards

Work Environment and Physical Requirements

Police Dispatchers generally work at communications consoles using headsets, radios, keyboards, and multiple displays. The role requires sustained concentration and may involve calls concerning violence, threats, or traumatic events. Consult the vacancy for essential functions and accommodation information.

Benefits

Depending on eligibility, benefits may include medical, dental, and vision coverage; retirement plans; paid leave; employee-assistance resources; and continuing education. Premium pay and other provisions vary by agency and employment agreement.