Police Custody Officer Trainee

City of Glendale (CA); Glendale (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

The City of Glendale is seeking a Police Custody Officer Trainee to enter a structured training program, progressing toward sworn custody responsibilities. The role emphasizes customer service to staff, public safety, and adherence to city cybersecurity and safety standards.

Training includes STC Officer Core Course completion within one year, mandatory CPR/First Aid, and a California driver’s license. Shifts include evenings, weekends, and overtime as needed.

Qualifications

• High School diploma or equivalent is required.
• Graduation from STC Adult Corrections Officer Core Course within one year of appointment is required.
• CPR and First Aid certificates from authorized providers are required within one year of appointment.
• A valid California Class C Driver’s License is required.

Responsibilities

• Provide exceptional customer service to all employees and City departments.
• Model and practice the highest standards of ethical conduct.
• Develop necessary skills from on-the-job training and meet performance standards by end of probation.
• Work the necessary hours, including overtime, to complete goals and objectives.
• Maintain a safe and efficient work environment.
• Foster teamwork and establish effective working relationships.
• Communicate in English, both orally and in writing.
• Operate position-related software, equipment, and tools safely.
• Participate in maintaining a secure computing environment per City cybersecurity policies.

Skills

Customer Service

Ethics

Performance

Safety

Teamwork

Communications

Equipment

Cyber Security

Education

High School diploma or equivalent

STC Adult Corrections Officer Core Course

CPR and First Aid certificates

California Class C Driver’s License

Job description

OPEN EXAMINATION - NOTE: THIS RECRUITMENT FOR POLICE CUSTODY OFFICER TRAINEE IS AN UNCLASSIFIED, NON-CIVIL SERVICE, AT-WILL FULL TIME POSITION. WHILE EMPLOYED, THE INDIVIDUAL APPOINTED WILL RECEIVE THE SAME SALARY, BENEFITS AND LEAVE ACCRUALS AS COMPARABLE SALARIED CLASSIFIED EMPLOYEES.

Job Description:

This non-sworn trainee classification participates in training work leading to progressively responsible tasks in the Police Custody Bureau. Incumbents attend an approved law enforcement sponsored California Standards and Training for Corrections (STC) Adult Corrections Officer Core Course (California Standards for Corrections, Title 15). Promotion to the classification of Police Custody Officer is contingent upon successful completion of academy training and fulfillment of all established training requirements within one year of employment. Under close supervision, this classification operates and maintains prisoner custody facilities, processes and cares for the health, safety and welfare, and transport of individuals in custody. This classification performs a variety of standard or routine duties in the booking, control, and custodial care of inmates.

Classification Code:

3340

Reporting Relationships:

This position reports to a Police Custody Shift Supervisor or other Police supervisors/managers.

Common Responsibilities:

In the City of Glendale, all positions are responsible for excellent performance in the following areas:

Skills and Abilities:

• Customer Service:
  • Provide exceptional customer service to all employees, customers, vendors and other City departments.
• Ethics:
  • Model and practice the highest standards of ethical conduct.
• Performance:
  • Develop necessary skills from on-the-job training and meet standards of performance for the classification by the end of the probationary period.
  • Work the necessary hours and times, including overtime as authorized for non-management staff, to complete goals, tasks, and objectives.
• Safety:
  • Ensure the duties of the position are performed in a safe and efficient manner.
  • Assume responsibility for maintaining a safe working environment.
• Teamwork:
  • Foster a teamwork environment.
  • Establish and maintain effective working relationships.
• Communications:
  • Give and receive direction in English.
  • Communicate effectively in English, both orally and in writing.
• Equipment:
  • Operate or use all position-related software, equipment and tools effectively and safely.
• Cyber Security:
  • Actively participate in maintaining a secure computing environment by adhering to and implementing City cybersecurity policies, procedures, and best practices. This includes understanding common cyber threats such as phishing and malware, and promptly reporting suspicious activities.

MINIMUM REQUIRED QUALIFICATIONS

The following functions are typical for this classification. Incumbents may not perform all listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices. An equivalent combination of experience and education sufficient to perform the essential job functions and provide the required knowledge and abilities is qualifying.

Education:

High School diploma or equivalent is required.

Certifications:

Graduation from approved law enforcement sponsored California Standards and Training for Corrections (STC) Adult Corrections Officer Core Course is required within one year of appointment.

Valid Cardiopulmonary Resuscitation (CPR) and First Aid Certificates from authorized providers is required within one year of appointment.

Transportation:

A valid California Class C Driver’s License is required.

Working Conditions:

Work is primarily performed indoors.

Work is performed on a 24-hour rotating shift.

Evening work will be required.

Weekend or holiday work will be required.

Emergency response may be required 24 hours per day, 7 days per week, including nights, weekends and holidays.

• Meet State of California Standards and Training for Corrections minimum physical fitness requirements
• Lift and move objects weighing up to 50 pounds
• Stand/sit for long periods of time
• Work in confined quarters for extended periods of time.

Exceptional Customer Service Policy

The City of Glendale values quality customer service and takes pride in the exceptional service provided by every employee. As a part of the Glendale team, we are dedicated to delivering courteous, considerate, and personalized attention to our diverse community and to one another.

Please click on the link to read the Exceptional Customer Service Policy.

EVALUATION OF APPLICATION:

Entry-level examination - Veteran's Credit Awarded. All applicants must complete the supplemental application in order to be considered for the position. NOTE: If you respond "No" to any of the items on the supplemental application, you may be disqualified for the recruitment. All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the selection process.

PRELIMINARY BACKGROUND QUESTIONAIRE:

(PASS/FAIL) To determine whether the candidate meets the background investigation standards of the Glendale Police Department. May be waived if candidate currently works for the Glendale Police Department.

WRITTEN EXAM:

(PASS/FAIL) To evaluate the candidate's ability to be successful in this position. The exam will be relevant to the duties of this position. The written examination will be a computer-based test designed to simulate dispatching duties and tasks and assess the applicant's ability to perform these tasks. Only the top scoring candidates who achieve a minimum passing score of 70.00% on the written exam will be invited to the further stages of the examination process.

ORAL INTERVIEW:

(Weight: 100%) To evaluate the applicant's experience, education, and personal fitness for the position.

BACKGROUND INVESTIGATION:

A comprehensive background investigation will be conducted on all finalists, which will review and verify personal history including, but not limited to financial responsibility, criminal history, drug use history, driving record, and verification of application materials. Significant issues or omissions in the above-stated areas may be grounds for disqualification. Background investigation will include a polygraph and Livescan fingerprinting. For further information, please contact the Professional Standards Bureau at [phone].

TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED.

Evaluations will be based on the candidate's education and experience relevant to the position. Examinations will assess evaluate the candidate's education, experience, knowledge and skills related to the job. The City of Glendale reserves the right to modify the examination components or their weighting. If changes are necessary, candidates will be informed of the specific examination components and their weight before the examination is administered. The selected candidate will undergo a background check, including Livescan fingerprinting. The City of Glendale complies with state and federal obligations to provide reasonable accommodations for applicants and employees with disabilities. Applicants with special needs are encouraged to inform the Human Resources Department at least five days before the first examination to ensure reasonable accommodations can be arranged. The provisions of this bulletin do not constitute an express or implied contract.