Police Communications Technician

Morgantown Police Department; Morgantown (WV); On-site; USD 22,000 - 31,000; Full time

Job summary

Morgantown Police Department is seeking a Police Communications Technician for a permanent, full-time night shift (11:00 PM – 7:00 AM) on Tuesday/Wednesday with additional shifts as needed. You will respond to public inquiries by phone and in person, transfer calls to MECCA 911 when necessary, monitor security cameras, and process payments after hours for various city departments.

The role requires basic typing, RMS and CAD familiarity, and strong multitasking and communication skills to

Qualifications

• Basic computer skills including data entry and records management.
• Ability to handle high-volume phone calls and inquiries.
• Attention to detail for incident reports and payments processing.

Responsibilities

• Answer and direct incoming calls courteously and promptly.
• Determine priority and transfer calls to MECCA 911 or other departments as needed.
• Handle non-emergency parking and other municipal inquiries.
• Obtain pertinent information and route calls appropriately.
• Receive and complete minor incident reports in the records system.
• Receive payments for bail bonds, boot fees, and fines after hours.
• Maintain lists of towed vehicles and tow releases.
• Monitor police radio and ensure quick officer responses.
• Maintain secure records and protect sensitive information.
• Enter data accurately in RMS and support CAD operations.

Skills

Multitasking

Telephone handling

Typing

Records Management Systems (RMS)

Computer Aided Dispatch (CAD)

Public inquiries handling

Calm under pressure

Security and confidentiality

Education

High school diploma or equivalent

Tools

RMS

CAD

Job description

All Jobs > Police Communications Technician

Position:

Police Communications Technician

Department:

Police Department

Employment Status:

Permanent - Full Time - Non-Exempt

Schedule:

Night Shift (11:00 PM – 7:00 AM) with days of being Tuesday/Wednesday

Due to the nature of services provided by a law enforcement agency, employee will be required to work additional shifts as needed, weekends, and holidays.

Compensation:

Grade 4; Salary range starting at $19.34/hour

Position Summary:

The Police Communications Technician works under the direction of the Police Records & Dispatch Supervisor and the Staff Services and Public Safety Grant Administrator.

This position responds to public inquiries, complaints, etc. on the telephones as well as in person. Serves as telephone receptionist receiving incoming telephone calls for non-emergency assistance for the police department. Accurately and concisely obtains all pertinent information, determines priority of incoming requests, and transfers calls to our MECCA 911 center when necessary, or directs calls to other departments within the city. Responsible for monitoring and maintaining building security 24/7 via closed circuit monitors and police radio. Receives and receipts payments for bail bonds, through Municipal Court, and booted vehicle/traffic fines for Parking Authority after business hours. Perform duties in compliance with departmental orders, directives, and policies.

ESSENTIAL DUTIES - KNOWLEDGE – SKILLS - ABILITIES

• Works to answer and direct incoming telephone calls in a courteous and timely manner.
• Determines priority of incoming request and transfers calls to MECCA 911 center when necessary.
• Received non-emergency requests concerning parking complaints, and various other complaints.
• Accurately and concisely obtains all pertinent information during in person or telephone conversation and transfers call to correct department within or outside of city limits.
• Receives and completes minor incident reports in the records management system.
• Receives and receipts payments for bail bonds, boot fees, and traffic fines after regular business hours for various departments within the city (Municipal Court, Parking Authority).
• Maintains list of all vehicles towed by the City as well as a list of all vehicles towed from private property.
• Acquires all requested information on tow release forms to complete tow release for any and all vehicles towed by the police department.
• Maintains an electronic and hard copy file of all Protective orders received from the Family Magistrate court system.
• Monitors police radio and ensures a quick response is made to officer inquiries over the radio.
• Responsible for monitoring and recording of officers during an arrest event to ensure safety of all parties involved.
• Maintains physical log of all recorded arrests on DVD.
• Ensures nighttime DMCC is properly notified when requested by an officer.
• Ensures policies and procedures are adhered to pertaining to the release of a booted vehicle or an arrestee to the correct individual.
• Responds to back ticket check requests from officers and parking authority.
• Maintains and monitors building security 24/7.
• Maintains dispatch center audio logging system.
• Enters and maintains electronic data base of police department incident reports.
• Ensures that data entry is precise and correctly entered in the Records management system. These include but are not limited to all citations, protective orders, and minor incident reports.
• May be assigned additional data entry tasks outside of the normal assigned duties, (pawns, accident reports, tow letters, NCIC validations).
• Other duties as assigned.
• Requires knowledge of basic computer skills to include Records Management Systems and Computer Aided Dispatch.
• Requires operational knowledge of various types of equipment used in police, fire and other emergency dispatching services.
• Proficiency in use of multi-line telephone.
• Requires the ability to handle distraught and/or dissatisfied individuals, both in person and on the telephone.
• Ability to communicate efficiently and effectively both orally and in writing.
• Strong ability to multi-task.
• Ability to remain calm during high stress situations that may arise.
• Ability to maintain a high level of security and confidentiality of all sensitive information.
• Requires basic typing skills.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Office work only. Good working conditions with almost complete absence of physically demanding, unpleasant, strenuous, and/or hazardous elements.
• While performing the duties of this job, the employee is regularly required to type, file or lift office supplies up to 20 pounds.

USE OF TECHNOLOGY & EQUIPMENT

• Position has daily use of computers for data entry and use of the telephone, radios, fax machine, copier, etc.

CONTACT & SUPERVISION

• Position involves frequent internal contact and regular contact with outsiders generally on routine matters, including contacts with irate outsiders which require some public relations skill for taking complaints for others to follow up upon.
• This position does not supervise any employees.
• Reports to the Police Records & Dispatch Supervisor and the Staff Services and Public Safety Grant Administrator.

The City of Morgantown is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

Education:

• High school, plus elementary technical training, acquired on the job or through one year or less of technical or business school.

Experience:

• 1-3 years of experience

PREFERRED QUALIFICATIONS

• Experience in an administrative role.
• Experience working in a law enforcement setting.