Poker Operations Associate

Omaze; New York (NY); On-site; USD 66,000 - 83,000; Full time

Benefits offered by this job

Health plans

PTO & sick leave

Annual bonus

401k with match

Commuter benefits

Pet insurance

Job summary

FanDuel Group in the United States seeks a Poker Operations Associate to oversee on-site customer experiences across North American platforms. You will configure and deploy poker games and promotions, update visual assets, and ensure messaging is accurate across channels to optimize player journeys.

The role requires knowledge of regulated North American poker apps, strong communication skills, and the ability to work long or unusual hours.

Qualifications

• 2+ years of experience in a gaming, operations or analytics role preferred
• Bachelor's degree or equivalent, or commensurate online gaming industry experience
• Exhaustive knowledge of poker, including all game and betting variations, industry trends, online operators and offerings
• In-depth experience with regulated North American Poker apps/software, including game catalog, features and promotions
• Significant experience playing online poker
• Excellent communication and interpersonal skills both in-person and across various digital formats
• Exceptional written communication skills, with the ability to convey complex ideas clearly in writing
• Willingness to work long and often unusual hours
• Intermediate or better Microsoft Word, Excel and other business productivity software skills
• Prior experience interacting with complex systems
• Ability and willingness to educate internal partners on the nuances of poker
• Mission driven and team focused with ability to work independently

Responsibilities

• Configure and deploy poker games and promotions ensuring consistent execution with standards
• Set and adjust tournament guarantees based on historic and forecasted results
• Recommend changes to poker offerings based on liquidity and player preferences
• Service and advise internal customers in creation of games and configurations
• Coordinate visual assets delivery and merchandising refreshes
• Provide timely reports regarding performance to management
• Handle escalations from internal teams for poker and software/technical issues
• Maintain awareness and derive insights from industry news and developments

Skills

Gaming operations

Analytics

Communication skills

Industry knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Job description

THE POSITION

Our roster has an opening with your name on it

The Poker Operations Associate oversees the day-to-day, on-site customer experience across North American platforms. They are primarily responsible for the hands on keys execution of game and promotional configurations, visual asset and merchandising updates

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN

Everyone on our team has a part to play

• Configure and deploy poker games and promotions ensuring that all offerings and game attributes are executed consistently and accurately with principles and standards of the Poker Operations department


• Set and adjust tournament guarantees based on analysis of historic and forecasted results in coordination with wider commercial strategy


• Recommend changes to the poker offering to optimize it to North American market needs based on liquidity and player preferences


• Service and advise internal customers in the creation of requested games and promotional configurations accurately and on time


• Coordinate visual assets delivery and merchandising refreshes ensuring frictionless player journeys and accurate messaging across platforms


• Provide timely reports regarding performance to management as required


• Handle escalations from internal teams for a variety of poker and software/technical issues


• Maintains awareness and derivers insights through following industry news, competitor activities and developments in the poker, gaming, and at-home entertainment sectors.

THE STATS

What we're looking for in our next teammate

• 2+ years of experience in a gaming, operations or analytics role preferred


• Bachelor's degree or equivalent, or commensurate online gaming industry experience


• Exhaustive knowledge of poker, including all game and betting variations, industry trends, online operators and offerings, and understanding of the basics of game theory


• In-depth experience with regulated North American Poker apps/software, including game catalog, features and promotions


• Significant experience playing online poker


• Excellent communication and interpersonal skills both in-person and across various digital formats


• Exceptional written communication skills, with the ability to convey complex ideas and arguments clearly and efficiently in writing


• Willingness to work long and often unusual hours


• Intermediate or better Microsoft Word, Excel and other business productivity software skills


• Prior experience interacting with complex systems


• Ability and willingness to educate internal partners on the nuances of poker


• Mission driven and team focused with demonstrated ability to work independently on assigned tasks and projects

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, "We are One Team!" As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email [e-mail].

The applicable salary range for this position is $66,000 - $83,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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