Poker Manager

Saracen Casino Resort; Pine Bluff (AR); On-site; USD 70,000 - 95,000; Full time

Job summary

Saracen Casino Resort in Pine Bluff, AR seeks a Poker Department Manager to oversee the operation of the Poker Departments, ensure game integrity, and maintain compliance with Internal Control Standards. You will lead Poker Room staff, analyze data, support budgets, and coordinate with Surveillance to maintain security while delivering outstanding guest service.

The role requires five years in table games at a manager level, strong communication, and the ability to work nights, weekends, and

Qualifications

• Five (5) years’ experience in Table Games as a Poker Manager or above in an equivalent sized property.
• Proven knowledge of surveillance techniques and Title 31 compliance.
• Ability to analyze guest counts, drops, and other data for decisions.
• Strong interpersonal, organizational, and communications skills.
• Must be able to work independently and with others, with professionalism.

Responsibilities

• Oversee the Poker Room Departments to meet financial and operational goals.
• Stimulate business and develop quality players through personal interaction.
• Provide direction, training and development to all Poker Room Staff.
• Mediate and solve problems for employees and guests; maintain open communication.
• Coordinate with Surveillance on game security matters and ensure internal controls.
• Develop data to support budgets, gaming trends, and customer recognition.

Skills

Poker management

Surveillance knowledge

Data analysis

Communication

Leadership

Education

High School Diploma

Tools

Surveillance systems

Gaming controls

Job description

To oversee the operation of the Poker Departments

Responsible for game integrity and team member compliance. All duties are to be performed within the guidelines of the Saracen Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Essential Functions and Responsibilities

• Manage the Poker Room Departments to meet financial and operational goals and objectives.
• Stimulate business and develop quality players through personal interaction.
• Provide direction, support training and development to all Poker Room Staff.
• Mediate and solve problems for employees and guests and establish and maintain effective lines of communication not only on his/her shift, but throughout the department.
• Develop data to support budgets, gaming trend analysis and customer recognition.
• Ensure adherence to all laws, gaming regulations and procedures.
• Develop and implement internal controls to meet or exceed Minimum Internal Control Standards.
• Coordinate with Surveillance on matters of game security.
• Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times. Maintain a professional work environment with supervisors and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Attend all necessary training meetings.
• Assist in other projects, as directed.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by 24-hour schedule.
• Outstanding example of and a credit to Saracen Casino Resort.

Qualifications and Requirements

• High School Diploma/GED, or equivalent experience, required; some College preferred.
• Five (5) years’ experience in Table Games as a Poker Manager or above in an equivalent sized property required.
• Proven knowledge of surveillance techniques and specific gaming controls required. Knowledge of Title 31 compliance.
• Must be able to analyze various data (guest counts, drops, etc.).
• Strong interpersonal communication and organizational skills required.
• Requires an individual with a high degree of professionalism and the ability to work well independently and effectively with others on a daily basis.
• Must be detail-oriented, able to take direction and handle multiple tasks, prioritize work effectively.
• Ability to write routine correspondence and compile reports for supervisors.
• Must present a well-groomed and professional appearance.
• Must possess excellent communication skills.
• Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Must have the ability to deal effectively and interact well with customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Work nights, weekends and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Physical, Mental, and Environmental Demands

• Must be able to stand, walk, and move through all areas of the casino.
• Must have the physical ability to work with extreme weather as well as the ability to lift up to 10 lbs., to squat, stand or bend repeatedly and carry up to 5 lbs.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
• Respond to visual and oral cues.
• Able to bend, reach, kneel, twist, and grip items while working at assigned area.
• Manual dexterity and coordination to operate office equipment, including a 10 key adding machine, personal computer, fax machine, and photo copier.
• Operate in a mentally and physically stressful situation.

Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the OSH Act which are applicable to his own actions and conduct.

Compliance with Standards

• Employees must follow the occupational safety and health standards established by OSHA. These standards are designed to protect workers from various hazards in the workplace.
• Employees are required to comply with any rules, regulations, and orders issued under the OSH Act. This includes following specific procedures and safety practices that are put in place to mitigate risks.
• Employees’ own actions and conduct must align with safety standards. Workers have a personal responsibility to engage in safe work practices and avoid behaviors that could endanger themselves or others.

Ready Standards

• R - Recognize
• E - Engage
• D - Deliver
• Y - Yes, We Can!

The Saracen Casino Resort is an Equal Opportunity Employer.