Poker Floor Associate & Guest Experience

Hustler Casino; Gardena (CA); Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Hustler Casino in Gardena, CA is seeking a Casino Dealer to provide direct services to patrons in the Main Poker section. You will greet customers, ensure quality service, and accurately record dealer collections while starting and converting games with proper documentation.

You will work with the Board to fill seats quickly, promote games, maintain game integrity, and uphold professional appearance and conduct. Attendance at meetings in uniform is required and other duties may be assigned.

Qualifications

• Greeting customers in a friendly, courteous manner
• Ensure quality service and follow-up on customer needs
• Maintain accurate records of collections by Dealers
• Start and convert games with proper documentation
• Make correct gaming decisions according to policies
• Collaborate with Board personnel to fill seats quickly
• Advertise available games to keep sections full
• Maintain game integrity and report suspicious activity
• Avoid implying tips are expected
• Maintain professional appearance and attitude
• Monitor operations in assigned section
• Maintain excellent public relations with customers
• Be aware of games breaking or converting in other sections
• Ensure cleanliness of assigned section
• Attend meetings on time in full uniform
• Perform other duties as assigned by the Casino Shift Manager

Responsabilités

• Acknowledge and greet customers and guests in a friendly, warm and courteous manner.
• Ensure that customers receive quality service and always follow up making sure they received the service they expected.
• Ensure that all collections obtained by Dealers are properly and accurately recorded.
• Start and convert games. Must provide proper documentation
• Ensure that correct and accurate gaming decisions are made according to the company policies.
• Work closely with Board personnel to ensure that seats are being filled quickly and accurately.
• Constantly advertise the games you have available in your section making sure your games stay as full as possible at all times.
• Maintain the integrity of the games and notify the Casino Shift Manager of any suspicious or unusual activity.
• Never indicate that tips, "tokes" or gratuities are expected for service.
• Maintain a professional appearance and attitude.
• Monitor the operation within your assigned section.
• Maintain excellent public relations with customers.
• Be aware of games breaking or converting, in other sections.
• Ensure the cleanliness of your assigned section.
• Attend meeting on time and in full uniform ready to work, no exceptions.
• Perform all other work-related duties as assigned by the Casino Shift Manager.

Description du poste

Hustler Casino in Gardena, CA is seeking a Casino Dealer to provide direct services to patrons in the Main Poker section. You will greet customers, ensure quality service, and accurately record dealer collections while starting and converting games with proper documentation.

You will work with the Board to fill seats quickly, promote games, maintain game integrity, and uphold professional appearance and conduct. Attendance at meetings in uniform is required and other duties may be assigned.