PMI Client Executive - Healthcare

Us Bank; Cincinnati (OH); On-site; USD 118,000 - 144,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) matching

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Cincinnati, OH, is seeking a Client Executive to lead the end-to-end relationship for key clients, coordinating with Sales to provide solutions across PMI and U.S. Bank capabilities.

You will drive client satisfaction, advocate for customers, and ensure disciplined execution with risk governance. Strong communication and leadership are essential. This role offers opportunities to deepen relationships, oversee reviews, and partner with Legal, Compliance, Risk, and Finance to protect

Qualifications

• Bachelor's degree or equivalent work experience.
• Eight to ten years of experience in project management activities.
• Strong leadership and stakeholder management capabilities.
• Excellent verbal and written communication skills.
• Advanced knowledge of project management processes and practices.

Responsibilities

• Own the end-to-end client experience, serving as the primary point of accountability for client satisfaction and relationship health.
• Build deep, long-term client relationships grounded in trust and a clear understanding of client objectives.
• Conduct regular structured client reviews to assess satisfaction and address needs.
• Partner with internal product, trading, and coverage teams to deliver coordinated solutions across PMI and broader capabilities.
• Drive organic growth by identifying opportunities to deepen relationships through cross-selling.
• Advocate for the client internally to translate feedback into process improvements and better service delivery.
• Ensure governance, risk awareness, and compliance in all client activities.

Skills

Leadership

Organization

Analytical skills

Project management

Communication skills

Business domain knowledge

Education

Bachelor's degree

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Client Executive is responsible for delivering exceptional, differentiated client experience while supporting clients’ product needs in close partnership with the Sales teams. The role serves as a primary relationship lead for key clients, ensuring seamless coverage, trusted advisory support, and consistent delivery across products and services. The primary objective of this role is to drive outstanding client satisfaction and loyalty, act as a strategic partner to clients, and ensure U.S. Bank is viewed as a trusted top-tier provider through discipline execution, thoughtful advice, and proactive engagement.

ESSENTIAL FUNCTIONS

• Own the end-to-end client experience, serving as the primary point of accountability for Payments relationship client satisfaction, service quality, and relationship health.

• Build deep, long-term client relationships grounded in trust, responsiveness, and a strong understanding of each client’s business objectives.

• Conduct regular, structured client reviews to assess satisfaction, identify service gaps, and proactively address client needs and concerns.

• Partner closely with internal product, trading, and coverage teams to deliver coordinated, seamless solutions across PMI and broader U.S. Bank capabilities.

• Drive organic growth by identifying opportunities to deepen relationships through thoughtful cross-selling aligned with client needs.

• Advocate for the client internally, ensuring feedback is translated into continuous improvements in products, processes, and service delivery.

• Ensure disciplined execution and follow-through on client commitments, reinforcing reliability and consistency.

• Maintain strong governance and risk awareness in all client activities, ensuring solutions are delivered responsibly and in line with U.S. Bank standards.

• Collaborate closely with Legal, Compliance, Risk, Finance, and other control partners to ensure appropriate oversight and a strong control environment.

• Appropriately assess risk and reward in client engagements, with particular attention to protecting the firm’s reputation and long‑term client trust.

• Adhere to all applicable policies, procedures, and codes of conduct relevant to the role.

• Obtain and maintain all required registrations and licenses within prescribed timeframes.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Eight to ten years of experience in project management activities

Preferred Skills/Experience

• Considerable knowledge of assigned business line or functional area

• Demonstrated management and leadership skills

• Strong organizational and analytical skills

• Advanced knowledge of project management

• Ability to identify and resolve exceptions and to analyze data

• Excellent verbal and written communication skills

• Master's degree preferred

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $118,170.00 - 144,430.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.