PMI Client Executive

U.S. Bank; Minneapolis (MN); On-site; USD 98,000 - 120,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Holiday opportunities

Adoption assistance

Job summary

U.S. Bank is seeking a Client Executive to ensure exceptional client experience and strategic advisory across Payments and related services. The role partners with Sales, product, and coverage teams to deliver seamless solutions while protecting the firm’s reputation.

The position emphasizes disciplined execution, governance, and risk awareness with strong emphasis on client satisfaction, loyalty, and long-term relationships across multiple product lines.

Qualifications

• Bachelor's degree or equivalent work experience.
• Five to seven years of experience in project management activities.
• Experience in client relationship management and coordination with Sales teams.

Responsibilities

• Own the end-to-end client experience and serve as the primary point of accountability for client satisfaction and relationship health.
• Build deep client relationships grounded in trust, responsiveness, and understanding of business objectives.
• Conduct regular structured client reviews to assess satisfaction and address needs and concerns.
• Partner with internal teams to deliver coordinated solutions across PMI and Bank capabilities.
• Identify opportunities to deepen relationships through thoughtful cross-selling.

Skills

Project management

Leadership

Organizational skills

Analytical skills

Verbal and written communication

Cross-functional collaboration

Education

Bachelor's degree

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This role has multiple levels, open to candidates with 5+ years of experience from the basic qualifications. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted. The Client Executive is responsible for delivering exceptional, differentiated client experience while supporting clients' product needs in close partnership with the Sales teams. The role serves as a primary relationship lead for key clients, ensuring seamless coverage, trusted advisory support, and consistent delivery across products and services. The primary objective of this role is to drive outstanding client satisfaction and loyalty, act as a strategic partner to clients, and ensure U.S. Bank is viewed as a trusted top-tier provider through discipline execution, thoughtful advice, and proactive engagement.

ESSENTIAL FUNCTIONS

1. Own the end-to-end client experience, serving as the primary point of accountability for Payments relationship client satisfaction, service quality, and relationship health.
2. Build deep, long-term client relationships grounded in trust, responsiveness, and a strong understanding of each client's business objectives.
3. Conduct regular, structured client reviews to assess satisfaction, identify service gaps, and proactively address client needs and concerns.
4. Partner closely with internal product, trading, and coverage teams to deliver coordinated, seamless solutions across PMI and broader U.S. Bank capabilities.
5. Drive organic growth by identifying opportunities to deepen relationships through thoughtful cross-selling aligned with client needs.
6. Advocate for the client internally, ensuring feedback is translated into continuous improvements in products, processes, and service delivery.
7. Ensure disciplined execution and follow-through on client commitments, reinforcing reliability and consistency.
8. Maintain strong governance and risk awareness in all client activities, ensuring solutions are delivered responsibly and in line with U.S. Bank standards.
9. Collaborate closely with Legal, Compliance, Risk, Finance, and other control partners to ensure appropriate oversight and a strong control environment.
10. Appropriately assess risk and reward in client engagements, with particular attention to protecting the firm’s reputation and long-term client trust.
11. Adhere to all applicable policies, procedures, and codes of conduct relevant to the role.
12. Obtain and maintain all required registrations and licenses within prescribed timeframes.
13. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.
14. Requires a client-focused, solutions-oriented mindset with ability to collaborate across teams and influence without direct authority.
15. Strong experience supporting institutional clients and broad cross-product understanding spanning Treasury Management Services including Liquidity & Investments, Receivables, Payments, Commercial Cards, and Merchant Services, and Trade.
16. Understands risk management, controls, and regulatory expectations within a large financial institution.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Five to seven years of experience in project management activities

Preferred Skills/Experience

• Considerable knowledge of assigned business line or functional area
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

Pay Range: $98,280.00 - 120,120.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.

U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.