PM House Attendant - Dollywood's DreamMore Resort & Spa - Full Time Year Round

Herschend Family Entertainment Co.; Pigeon Forge (TN); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Team-oriented environment

Flexible work schedules

Employee discounts

Job summary

Herschend Family Entertainment Co. is seeking a House Attendant at Dollywood’s DreamMore Resort & Spa. This full-time position focuses on maintaining cleanliness and providing excellent service to guests. You will ensure all linens are handled properly, maintain guest corridors, and support the housekeeping staff.

The ideal candidate will exhibit patience, kindness, and a commitment to continuous improvement while being an essential part of our team. Join us in creating memorable experiences for families.

Qualifications

• Must display and live out Lead with Love qualities.
• Must have basic computer knowledge.
• Ability to prioritize and complete work assignments.

Responsibilities

• Maintain cleanliness in guest corridors and stairways.
• Stock guestroom supplies in linen closets.
• Support housekeeping by delivering requested items.

Skills

Communication

Teamwork

Self-motivation

Problem solving

Education

Must be at least 18 years of age

Tools

Floor buffers

Carpet extractor

Pressure washer

Job description

PM House Attendant – Dollywood’s DreamMore Resort & Spa – Full Time Year Round

Job Category: Resorts

Requisition Number: HOUSE010252

• Full-Time
• Rate: $16 USD per hour

Locations

DreamMore Resort
2525 DreamMore Way
Pigeon Forge, TN 37863, USA

Company Overview

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a House Attendant (Overnight) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal House Attendant (Overnight) will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the House Attendant is to maintain a professional, positive and upbeat attitude. The host is responsible for distributing clean linens to closets, and ensuring our Laundry Department receives all dirty linens to be washed. The host is responsible to clean, and supply all assigned areas, including room attendant carts, storage rooms, and public areas. The host will provide support to the housekeeping department by running supplies as needed to room attendants and guests upon requests and maintain all floors in a clean and safe manner. This is done all in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company.

The ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Ensures that all dirty linen and trash gets taken from departure rooms
• Keeps all guest corridors and stairways neat, clean, vacuumed, and dusted
• Shampoos and extracts carpets, polishes/buffs floors as outlined by Executive Housekeeper on floor schedule and as needed/requested
• Cleans all linen closets on all 6 floors and empties trash on all floors
• Restocks guestroom supplies in the linen closets daily
• Delivers guest requested items when requested by guests
• Assists the Room Attendants by ensuring linen-chute storage area is clear and blue laundry bins are provided for soiled linen
• Delivers linen from the laundry to the floors as needed
• Offers all assistance possible to the guests
• Assists during deep cleaning times with tasks such as turning mattresses, moving furniture, cleaning bunk beds, and removing sheers and drapes
• Empties trash from housekeeping areas
• Transports trash and waste to central disposal area
• Delivers roll-a-way beds and cribs to guests

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Must be at least 18 years of age
• Basic computer knowledge and usage preferred
• Must be able to successfully pass a background check and drug screen

Knowledge, Skills and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Able to operate floor machinery; floor buffers, carpet extractor, pressure washer, etc

Additional Responsibilities

• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to add, subtract, multiply and divide with accuracy
• Able to be flexible and handle frequent changes in priorities
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to comprehend instructions and retain information
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 20 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job. i.e.: stooping, bending, elevated level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc

Equal Opportunity Employer

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Rights Information

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.