PM Front-of-House Hero: Fast, Friendly Service

Virentes; Jacksonville (FL); On-site; USD 23,000 - 29,000; Full time

Job summary

Shipley Do-Nuts in Jacksonville, FL is hiring Front of House Team Members for PM/Closing shifts. You will greet guests, take orders, prepare beverages, and keep the dining area welcoming. This role focuses on delivering warm, thoughtful service and ensuring every visitor leaves with a positive impression.

Join a team dedicated to hospitality, quality, and a friendly store environment. Training and growth are available within Virentes Hospitality family as part of our community-focused brand.

Qualifications

• Prior customer service or hospitality experience is a plus, but not required.
• Strong communication skills and enjoys engaging with people
• Ability to work in a fast-paced environment while maintaining a friendly attitude
• Flexible availability, including early mornings, weekends, and holidays
• Must be dependable, punctual, and team-oriented
• You enjoy working with your hands and being on your feet
• Dependable, detail-oriented, and take pride in doing things right
• You’re coachable, adaptable, and eager to grow
• Passion for quality and commitment to food safety and cleanliness
• Team player with a positive, respectful, Hospitable attitude

Responsibilities

• Greet every customer warmly with a smile and friendly attitude
• Create a positive, upbeat environment that feels welcoming to all guests
• Listen attentively to customer needs and offer helpful suggestions
• Handle customer concerns with empathy and professionalism, ensuring satisfaction
• Accurately take orders and operate the POS system
• Suggest add-ons, combos, or featured products to enhance the guest experience
• Process payments quickly and correctly, including cash, card, and digital transactions
• Inform management of operational issues
• Adhere to all company and industry safety and sanitary standards
• Assist with back of the house tasks depending on business needs
• Other duties as reasonably assigned by the team lead and/or general manager of the restaurant
• Ensure all do-nuts and beverages are served fresh, attractive, and correctly packaged
• Refill product displays as needed, keeping them neat and enticing
• Communicate with the kitchen or prep area to ensure timely fulfillment of orders
• Keep the lobby, counter, condiment stations, and restrooms maintained and sanitized
• Regularly wipe down surfaces, restock napkins, cups, and utensils
• Follow health and safety guidelines to maintain a clean and safe environment for guests and team members
• Work closely with other team members to maintain smooth operations
• Communicate clearly during peak times to support a quick and enjoyable experience
• Help train new FOH team members with a spirit of mentorship and positivity

Skills

Communication skills

Customer service

Teamwork

Punctual & dependable

Fast-paced environment

POS system

Tools

POS system

Job description

Shipley Do-Nuts in Jacksonville, FL is hiring Front of House Team Members for PM/Closing shifts. You will greet guests, take orders, prepare beverages, and keep the dining area welcoming. This role focuses on delivering warm, thoughtful service and ensuring every visitor leaves with a positive impression.

Join a team dedicated to hospitality, quality, and a friendly store environment. Training and growth are available within Virentes Hospitality family as part of our community-focused brand.