PM Front Desk Supervisor - Hilton Santa Fe

Remington Hotels; Santa Fe (NM); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading hotel group is seeking a front desk leader in Santa Fe, NM, to provide exceptional service and oversee daily operations. The ideal candidate will have supervisory experience and a strong focus on guest satisfaction, performing various duties from check-ins to conflict resolution. This role offers the opportunity to manage a team and ensure high standards during evening shifts.

Qualifications

• 1+ year of front desk or hotel experience required.
• Supervisory or leadership experience strongly preferred.
• Familiarity with hotel operations and Hilton systems is a plus.

Responsibilities

• Lead the PM front desk team for exceptional guest service.
• Supervise evening shift agents and handle guest concerns.
• Assist with check-ins, reservations, and provide effective service recovery.

Skills

Conflict resolution

Time management

Coaching and feedback

Critical thinking

Service recovery

Attention to detail

Job description

What you will be doing

• DUTIES:
  Lead the PM front desk team to ensure exceptional guest service and smooth daily operations. Responsible for supervising evening shift agents, providing on-the-spot service recovery, and addressing guest concerns professionally and promptly. Uphold and correct hotel service standards throughout the shift. Assist with check-ins, check-outs, reservations, and phone calls when needed. Serve as the go-to decision-maker in the absence of management.

Qualifications

• Job Knowledge, Skills, and Other Requirements:
• Previous Experience: 1+ year of front desk or hotel experience required; supervisory or leadership experience strongly preferred.
• Special Skills: Conflict resolution, time management, coaching and feedback, critical thinking, service recovery, and attention to detail.
• Product Knowledge: Familiarity with hotel operations including reservations, PBX, bell services, local area knowledge, and Hilton systems is a plus.
• Other: Ability to remain composed and professional during guest escalations and resolve issues efficiently and satisfactorily.