Plumbing Service Manager - Aurora, CO

ARS; Aurora (CO); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Base salary 115k–140k

Annual bonus

Company vehicle

Medical coverage

Dental coverage

Vision coverage

Life insurance

401(k) match

Paid time off

Paid holidays

Training programs

Advancement opportunities

Discount programs

Community partnerships

Job summary

ARS-Rescue Rooter in Aurora, CO is hiring a Plumbing Service Manager to train, develop, and supervise technicians delivering both residential and commercial plumbing services. You will oversee hiring, scheduling, coaching, and performance reviews, while ensuring high service quality and profitable operations.

The role emphasizes leadership, technical support, payroll oversight, and customer issue resolution to maintain exceptional customer satisfaction and growth.

Qualifications

• High school diploma or GED required.
• 6–8 years of plumbing experience.
• California Plumbing License a plus.
• Proven success leading a team to meet objectives.
• Strong computer and math skills.

Responsibilities

• Supervise and delegate service employees and scheduling.
• Coach technicians to improve productivity and sales.
• Provide technical support to field teams.
• Review payroll and ensure proper payment.
• Oversee dispatch to match customer needs with technicians.
• Resolve customer issues to ensure satisfaction.

Skills

Negotiation

Communication

Presentation

Leadership

Team management

Education

High School diploma/GED

Job description

Company Name ARS-Rescue Rooter

Overview

We have an exciting career opportunity for an ambitious, team-oriented professional who is interested in joining our team as a Plumbing Service Manager. As the Plumbing Service Manager, you will be responsible for the training, development, scheduling, and supervision of technicians to effectively provide commercial and/or residential plumbing service, repair, and installation for customers.

Benefits

• $115,000 - $140,000 base salary
• Annual bonus opportunity
• Company Vehicle with Fuel Card
• Employee provided cell phone & laptop
• Comprehensive benefits package including medical, dental, vision & life insurance
• $5 a week medical plan option
• 401(k) plan with company match
• 13 days paid time off and 8 paid holidays
• Quality, comprehensive training programs
• Opportunities for advancement
• Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
• Opportunity to give back to your community through partnership with St. Jude Children's Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!

Responsibilities

• Supervise and delegate service employees, which includes assisting in hiring and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling and training employees, completing time sheets, evaluating performance and supervising work assignments to ensure effective operations
• Coach and motivate technicians to work at their maximum productivity; coaches, trains and develops technicians to increase work and sales skills
• Provide technical support to the field via radio, telephone, and/or at job sites
• Review and audits technician paperwork daily; ensures that all equipment is in proper operating condition, to include maintaining high quality appearance of vans and equipment
• Oversee the dispatch function for our plumbing service techs to ensure the appropriate technician is selected based on customer needs
• Provide technical support for the plumbing technicians
• Resolve customer issues and complaints to ensure customer satisfaction
• Assist the general manager with data collection and report preparation
• Conduct site surveys
• Review payroll records to ensure that technicians are paid properly

Qualifications

• High School diploma or general education degree (GED)
• 6 - 8 years of plumbing experience
• California Plumbing License is a plus
• Proven success leading a team to achieve branch/corporate objectives
• Working knowledge of general industry standards and plumbing a plus
• Strong computer and mathematical skills required
• Excellent negotiation, communication and presentation skills
• Ability to understand the effects of economic, financial and market conditions on the business
• Able to operate in a dynamic, fast-paced environment and adapt to a changing environment
• Ability to think both strategically and execute against day-to-day objectives

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum.

ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.

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