Plumbing Return Repair Specialist

Paschal Air, Plumbing & Electric; Town of Springdale (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Paschal Air, Plumbing & Electric in Wisconsin is seeking a Plumbing Return Repair Specialist to service customers' homes with follow-up repairs, diagnose complex plumbing issues, and install or replace fixtures and water heaters as needed.

You will communicate clearly with customers, document work, and maintain safety standards while delivering dependable service.

Qualifications

• High school diploma or GED required.
• Valid plumbing licenses or certifications.
• At least 1 year of residential plumbing experience.
• Valid driver’s license with clean driving record.
• Ability to read and interpret technical documents and diagrams.

Responsibilities

• Report to customers’ homes on time with a general understanding of the work.
• Explain plumbing systems, maintenance tips, and prevention techniques to customers.
• Offer options for additional services that may benefit the customer.
• Perform follow-up repairs, including fixtures, pipes, valves, or water heaters.
• Accurately locate and repair leaks or blockages in residential systems.
• Safely use plumbing tools and document all work on orders.
• Maintain safety as a priority in all tasks.
• Perform other related duties as assigned.

Skills

Driver's license

Mechanical aptitude

Customer communication

Residential plumbing

Mentoring trainees

Technical reading

Education

High school diploma or GED

Plumbing license or certification

1 year residential plumbing experience

Tools

Pipe cutters

Wrenches

Soldering equipment

Augers

Inspection cameras

Leak detection devices

Job description

Job Description

The Plumbing Return Repair Specialist handles plumbing repairs that require follow-up visits due to the need for special-order parts, complex diagnostics, or extended labor time. This position requires expertise in troubleshooting and repairing various plumbing systems, including water heaters, fixtures, piping, and valves. The specialist must be proficient in identifying leaks, performing precise repairs, and maintaining high standards of safety and workmanship. In this role, the specialist must take pride in their appearance, work well under pressure, be a great communicator, and go above and beyond to assist customers in maintaining functional plumbing systems with friendly customer support, dependability, and integrity.

Specific Functions

• Report to customers’ homes on time and arrive with a general understanding of the work to be completed.
• Communicate clearly with customers about plumbing systems, usage, maintenance tips, and damage prevention techniques.
• Offer options for additional services that may benefit the customer.
• Perform follow-up repairs, including the replacement or installation of plumbing fixtures, pipes, valves, or water heaters.
• Accurately locate and repair leaks or blockages in residential plumbing systems.
• Safely and properly use plumbing tools and equipment including pipe cutters, wrenches, soldering equipment, augers, inspection cameras, and leak detection devices.
• Determine service requirements using technical skills, plumbing knowledge, and previous maintenance or repair experience.
• Complete all tasks with safety as a priority for both personal and job site conditions.
• Document all completed work in detail on work orders.
• Perform other related duties as assigned.

Competencies

• Valid driver’s license with a clean driving record.
• Strong mechanical aptitude and familiarity with residential plumbing systems.
• Desire and ability to mentor trainees and apprentices.
• Ability to read and understand technical documents, diagrams, and instructions.
• Excellent verbal and written communication skills.
• Proficient knowledge of tools, techniques, and equipment used in plumbing repairs and installations.
• Strong diagnostic skills and the ability to clearly explain technical issues to customers.
• Working knowledge of relevant technology and software tools, including mobile applications used for job documentation, timekeeping, and customer billing.

Work Environment

Employees will be exposed to extreme indoor and/or outdoor weather conditions, tight spaces such as crawl spaces and attics, and varying noise levels depending on job location and equipment used.

Essential Functions

While performing the duties of this job, the employee is frequently required to use both hands with multi-directional arm extension, operate light-duty company vehicles, bend, crawl, sit, twist, stand, squat, move about, hear, and speak. May be required to work in restricted spaces under difficult access conditions and lighting. Must be able to lift and/or move up to 100 lbs. using proper safety procedures. This is a safety-sensitive position requiring alertness and the ability to always operate equipment safely. Employee must not be under the influence of drugs or alcohol while on duty.

Other Matters

• This is a full-time position. Hours vary Monday through Saturday, 7 am. to completion of the daily work.
• This position has no supervisory responsibilities.
• No overnight out-of-town travel is expected for this position.
• Ability to work in a team-based setting, sharing workload and information with other members of the team to ensure customers are satisfied with the service rendered.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibility, and activities may change at any time with or without notice.

Required Education / Experience

• High school diploma or GED.
• Valid and applicable plumbing licenses or certifications.
• At least 1 year of residential plumbing experience.