Plumbing Counter Sales Specialist

PDI; Alpharetta (GA); On-site; USD 36,000 - 46,000; Full time

Job summary

PDI is seeking a Counter Sales Associate to join our team at our Alpharetta branch. You will be the primary contact for walk-in customers, contractors, and plumbers, helping them with inquiries, pricing, and product recommendations.

You will process orders, quotes, and invoices, ensure accurate pricing and availability, and support order fulfillment while maintaining a clean and safe counter area. A high school diploma is required, with strong communication and customer service skills.

Qualifications

• Customer service experience is essential; ability to assist walk-in customers and contractors.
• Strong communication skills for product inquiries, pricing, and specifications.
• Experience using POS systems and order entry software.
• Proficiency with MS Office and basic computer skills.

Responsibilities

• Greet customers at the counter and assess their needs.
• Process sales orders, quotes, and invoices accurately.
• Develop product knowledge across plumbing fixtures, fittings, pipes, valves, and accessories.
• Identify opportunities to cross-sell or upsell related products.
• Provide friendly, professional service and resolve issues promptly.
• Assist with order fulfillment including picking, packing, and staging for pickup or delivery.
• Handle cash, credit card, and checks and balance the register.

Skills

Customer service

Communication

Cross-selling

Order processing

MS Office

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

POS systems

Order entry software

MS Office

Job description

PDI is seeking a Counter Sales Associate to join our team at our Alpharetta branch. You will be the primary contact for walk-in customers, contractors, and plumbers, helping them with inquiries, pricing, and product recommendations.

You will process orders, quotes, and invoices, ensure accurate pricing and availability, and support order fulfillment while maintaining a clean and safe counter area. A high school diploma is required, with strong communication and customer service skills.