PLM Support Specialist

KION Group; Grand Rapids (MI); On-site; USD 77,000 - 112,000; Full time

Benefits offered by this job

Career development

Competitive compensation

Pay transparency

Global opportunities

Job summary

KION Group is seeking an IT professional to provide Teamcenter support, troubleshoot integrations with CAD tools, and train users in a manufacturing environment. The role requires a bachelor’s degree in engineering or CS and several years of IT support experience.

You will work with a distributed team, stay current with Teamcenter releases, and assist in evaluating user requests while ensuring effective communication with stakeholders. On-site in Grand Rapids, MI.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or equivalent
• 3+ years of technical IT support in a production/engineering environment
• Experience supporting global applications and distributed teams
• Experience with CAD technologies
• Strong analytical and diagnostic abilities and root-cause analysis skills
• Excellent customer service and communication; able to work with diverse teams
• Willingness to learn new applications and tools
• Strong troubleshooting and problem-solving skills with hardware and software

Responsibilities

• Provide technical support to Teamcenter users
• Troubleshoot Teamcenter and integrations (NX, AutoCAD, ePlan, etc)
• Provide training to Teamcenter users
• Stay up-to-date on Teamcenter releases
• Collaborate with IT staff to ensure smooth operation of Teamcenter
• Assist in evaluating and prioritizing user requests for enhancements/upgrades
• Maintain communication with business users to manage expectations on changes
• Identify solutions to technical issues with application systems
• Perform other duties as assigned

Skills

Analytical thinking

Customer service

Communication

Problem solving

Troubleshooting

Learning new applications

Education

Bachelor’s degree in Engineering or Computer Science

Tools

Teamcenter

AutoCAD

NX

ePlan

Zuken

Configura

Job description

The KION Group is a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.

We offer:

• Career Development
• Competitive Compensation and Benefit
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $76,500 - $112,200 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

This is What You Will do in This Role:

• Provide technical support to users of Teamcenter
• Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc)
• Provide training to users on how to use Teamcenter
• Stay up-to-date on the latest Teamcenter releases
• Work with other IT staff to ensure the smooth operation of Teamcenter
• Experience with cloud computing
• Support assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan, Zuken and other applications within the company
• Assists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.
• Maintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.
• Evaluates and identifies solutions to technical issues with application systems.
• Perform other duties as assigned.

What We are Looking For:

• Bachelor’s degree in Engineering, Computer Science, or other comparable education
• 3 + years of technical (IT) support experience in a production environment and/or Engineering
• Experience supporting global applications and working with a distributed support team
• Experience with CAD technologies
• Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions
• Excellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations
• Excellent communicator as well as have strong technical skills
• Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
• Ability to learn new applications to help support end users
• Strong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learn
• Strong troubleshooting skills with computer hardware and software

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