PLM Operations Lead - Analytics, Process Improvement & SLA

BCforward; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

A leading staffing and IT solutions firm is seeking a leader for its PLM services team in San Francisco. The role involves overseeing a group of 10-15 PLM Analysts to deliver services effectively within agreed timeframes, collaborating with cross-functional stakeholders from Engineering and Supply Chain, and defining key performance metrics. The ideal candidate will also drive process improvements and ensure seamless communication with clients, aiming for excellence in service delivery. This position is critical for enhancing overall business performance.

Responsibilities

• Lead a team of 10-15 PLM Analysts in delivering services.
• Work with cross-functional stakeholders from Engineering and Supply Chain.
• Define methodology and monitor metrics and KPIs.
• Map and create processes for productivity and efficiency improvements.
• Communicate results and resolve customer escalations.
• Conduct data analytics and reporting.

Job description

A leading staffing and IT solutions firm is seeking a leader for its PLM services team in San Francisco. The role involves overseeing a group of 10-15 PLM Analysts to deliver services effectively within agreed timeframes, collaborating with cross-functional stakeholders from Engineering and Supply Chain, and defining key performance metrics. The ideal candidate will also drive process improvements and ensure seamless communication with clients, aiming for excellence in service delivery. This position is critical for enhancing overall business performance.