PLAYER SERVICES BANKER - FT Overnights

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading gaming company in Indiana, Pennsylvania is seeking a Cashier to manage vault transactions and ensure compliance with established regulations. The ideal candidate will have a high school diploma, strong communication skills, and customer service experience. The role requires physical stamina and the ability to work in a fast-paced environment, maintaining confidentiality and adherence to safety standards. Competitive compensation and benefits package available.

Qualifications

• Minimum of six months of previous cashier or money handling experience preferred.
• Must possess excellent communication skills both written and oral.
• Ability to accurately calculate figures and amounts for business needs.
• Must be 21 years of age or older and willing to work overnight shifts, including weekends and holidays.

Responsibilities

• Reconcile and balance all transactions in vault areas.
• Prepare and complete job-related paperwork.
• Maintains complete confidentiality of all company information.
• Perform cash handling escorts to ensure accurate cash movements.
• Prepare cash banks and sales reconciliations for all outlets and complete required paperwork.

Skills

Excellent communication skills

Ability to perform mathematical functions

Ability to resolve problems diplomatically

Customer service experience

Education

High school diploma or equivalent

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well‑being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time‑off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Reconcile and balance all transactions completed in our back of house vault areas including but not limited to Main Bank, Chip Bank, Marker Bank and TR.
• Responsible for maintaining designated vault increases and decreases to inventory
• Able to count and refill the cassettes to be used in our cash dispensing and cash recycling units
• Perform all financial escorts needed to ensure efficient operations
• Replenishing and collecting funds from our cash recycling and cash dispensing units
• Use our cash and coin sorting units to organize and redistribute funds
• Troubleshoot and manually fix any issues that may occur with our cash recycling, cash dispensing units, cash sorting and coin sorting units
• Able to assist other Team Members if needed or if Player Services Management is requesting
• Conforms to all rules and regulations of CTR / SARC Compliance.
• Reconciles and replenishes Ticket Redemption Units.
• Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.
• Ensures that contents of the vault are organized so that the contents can be readily counted at shift change.
• Prepares and reconciles cash banks and sales for all outlets.
• Verifies count from Count Team drop.
• Verifies that coin shipments and currency bank deposits are prepared accurately and timely.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures behavior and appearance are in compliance with established standards.
• Maintains a professional work environment with supervisors and staff.
• Adheres to regulatory, departmental and company policies.
• Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
• Maintains complete confidentiality of all company information at all times.
• Participates in meetings and trainings as required.
• Performs other duties as may be assigned by department and/or company management.
• Ability to work overnight shift - starting from 9p - 11p with Mondays/Tuesdays off including weekends and holidays.

Requirements

• High school diploma or equivalent required. A minimum of six (6) months of previous cashier or money handling experience is preferred.
• Must possess excellent communication skills both written and oral; the ability to read and comprehend simple instructions, short correspondence, and memos. Must have the ability to deal effectively and interact well with the customers and employees and ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
• Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
• Must be a minimum of 21 years of age.
• Champion of ACES Customer Service and building positive team spirit. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
• While performing the duties of this job, the employee must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast‑paced, casino environment and effectively deal with customers, management, employees and others. Is regularly required to stand, walk and move through all areas of the casino, speak, hear, use hands to finger, handle or feel, reach with hands and arms. The employee may occasionally be required to sit. Occasionally climb heights and reach above shoulder level, continuously bend/stoop, squat, balance, kneel, lift and push/pull. Specific vision abilities required by this position include close and distance vision, color and depth perception, peripheral vision and ability to adjust focus. The employee must continuously lift and/or move up to twenty‑five (25) pounds and lift and/or move up to fifty (50) pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.