Player Ambassador-Wigwam PT

Jdm-Golf-LLC; Litchfield Park (AZ); On-site; USD 150 - 190; Part time

Benefits offered by this job

Health Insurance

Direct Deposit

Free Parking

Vacation

Holidays

Paid Sick Leave

Free Golf

Golf Shop Discounts

Job summary

JDM Golf Club in Wigwam Golf Club, Litchfield Park, AZ, is seeking a Part-Time Guest Services role. You will greet guests, assist with tee times, monitor pace of play, and maintain course safety and cleanliness throughout shifts on weekdays and weekends.

The position emphasizes friendly customer service, teamwork, and reliable schedule adherence in a fast-paced golf course environment. A valid driver's license and ability to operate a golf cart are required.

Qualifications

• High school / GED required.
• Minimum one year of participation in golf on recreational basis.
• Previous customer-service experience preferred.

Responsibilities

• Greet guests warmly and provide exceptional customer service.
• Monitor pace of play and golf etiquette on the course.
• Assist with events, bag handling, and player shuttling as needed.
• Maintain course cleanliness and safety, report hazards to management.
• Operate golf carts and communicate via radio with staff.
• Support other departments and attend trainings as scheduled.

Skills

Customer service

Communication

Teamwork

Golf etiquette

Cart operation

Independent work

Radio use

Record keeping

Education

High School / GED

Tools

HR/payroll system

Job description

Job DetailsJob Location: Wigwam Golf Club - Litchfield Park, AZ 85340Position Type: Part TimeEducation Level: High School or G.E.D.Salary Range: $15.15 - $15.15 HourlyTravel Percentage: NoneJob Shift: Weekdays and WeekendsJob Category: OtherJob Summary

Duties and Responsibilities

The duties and responsibilities listed below are essential to the employee’s position. Some responsibilities are seasonal in nature.

JDM Golf Teammates will role model the core values and behaviors by:

• Cultivating a positive teamwork environment.
• Being efficient with time at work.
• Communicating effectively with management, co-workers and guests.
• Being flexible.
• Maintaining integrity in all conversations and actions.
• Consistently reporting to work on time prepared to perform duties of position.
• Following internal procedures and external regulations; and bring report issues to management.

Guest Experience & Customer Service

• Meet and greet all guests in a warm, friendly, and welcoming manner.
• Provide exceptional customer service, including greeting guests on the first tee and offering items such as scorecards and pencils.
• Maintain contact and communication with guests throughout the day to assess their on-course experience and share concerns or issues with management as needed.

Course Monitoring & Play Management

• Drive the course to monitor pace of play, etiquette, and overall golfer experience.
• Assist bottleneck groups to improve pace by helping, as necessary, with repairing divots, raking bunkers, or other quick course-care actions.
• May serve as a spotter and assist golfers on difficult or "blind" holes.
• Maintain a radio on hand at all times to communicate with Golf Shop staff regarding tee time modifications, no-shows, and member names, ensuring timely updates and seamless operations.
• Stay alert to wildlife or other creatures on the course and communicate any potential safety or play-impacting issues to management.

Event & Tournament Support

• Assist with large and small group golf events by labeling bags, loading/unloading golf bags, and shuttling golfers to the range.

Course Care & Maintenance Support

• Pick up trash such as tees, cigarette butts, and garbage around the course.
• Empty garbage cans around the course or halfway houses as needed.
• Check on-course restrooms for cleanliness and product refills when passing by; resolve any issues or elevate to management if needed.
• Swap out inoperable golf carts on the course, towing carts back when necessary.
• Pick up range balls in the fairway and return them to the driving range.

Safety & Incident Response

• May assist in completing accident and incident reports for golfers.
• May be required to politely request that non-golfers and trespassers vacate the golf course, escalating to management if additional support is needed.
• Observe and report any safety hazards or unusual activity on the course to management.

Cross-Departmental Support

• Support other departments with their duties when requested or assigned.

Other

• Attend meetings and trainings, as scheduled.
• Conform with all safety standards and use of all appropriate safety equipment.
• Performs all other duties, as assigned.

QualificationsEducation and Experience Required

High school / GED. Minimum one (1) year of participation in the game of golf on a recreational basis. Previous experience in a customer-service-related position.

Skills and Abilities

• Knowledge of: Has an understanding of the rules and regulations of golf and proper course etiquette.
• Strong communication skills with guests and fellow team-mates in a professional, friendly manner.
• Possess an outgoing personality with a desire to positively represent the golf course.
• Operate and drive a golf cart.
• Work independently in the absence of supervision.
• Understand and follow oral and written instructions.
• Keep accurate records of daily activities.
• Ability to be flexible and adapt to changing needs.
• Ability to use Radio.

Computer Skills

Required:

• Ability to use employee self-service on company’s human resources/payroll database.

Certificates, Licenses, Registrations

Required because of driving golf carts: Valid State Driver’s License

Other

Ability to work schedule required to fulfill duties of position. At times, individual must be able to work in a fast-paced environment with ability to handle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. Must seek approval from supervisor before incurring overtime, Schedule flexibility which may include weekends and holidays.

Part-Time Positions

• Busy Season: You are expected to be available to work the hours required for the shift/position. Generally speaking, we require a minimum of 3 shifts per week, including weekends and 4 shifts in the weeks following overseeding.
• Non-Peak Season: A minimum of 1 shift per pay period is required.
• You are expected to work the schedule assigned, which may include weekends and holidays, in alignment with business needs.
• You are expected to be reliable and dependable, meeting attendance requirements including requesting time off in advance.

Full-Time Positions

• Busy Season: You are expected to be available to work up to or near 40 hours per week, including covering shifts and working overtime as needed.
• Non-Peak Season: A minimum of 30 hours per workweek is required. You may be scheduled for additional hours if business needs require it.
• You are expected to work the schedule assigned, which may include weekends and holidays, in alignment with business needs.
• You are expected to be reliable and dependable, meeting attendance requirements including requesting time off in advance.
• Please note that any changes to your full-time availability may impact your employment classification. A reduction in availability may result in a change.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to drive move around the golf course by driving a golf cart and/or walking.
• Standing for long periods of time.
• Requires physical endurance including bending
• Regularly required to talk and actively listen.
• Specific vision abilities required by this job include close vision, ability to adjust focus, and manual dexterity in combination with eye/hand coordination.
• Work around people.
• Must use hand to finger, handle or feel objects, tools or controls; and reach with hands and arms.
• Exposure to noise, dust, heat and inclement weather conditions.
• Lifting and carrying equipment, such as golf bags, which may weigh up to 50 pounds or more.

OSHA Category

Category II: Position Personnel who engage in activities normally without exposure to blood or body fluids, but where exposure may occur in the event of an emergency.

At JDM Goff, we offer

PT Benefits: Direct Deposit, Free Parking, Paid Sick Leave, Free Golf, Golf Shop Discounts. Waiting periods may apply.

FT Benefits: Health Insurance, Direct Deposit, Free Parking, Vacation, Holidays, Paid Sick Leave, Free Golf, Golf Shop Discounts. Waiting periods may apply.

EOE.