Play Facilitator

Scott-Family-Amazeum; Bentonville (AR); On-site; USD 14,000 - 19,000; Part time

Job summary

Scott Family Amazeum in Bentonville, AR is seeking a Play Facilitator to transform moments into opportunities for curiosity and discovery. You will engage guests of all ages with play-based interactions and inquiry-driven facilitation, linking experiences to STEAM concepts in an accessible way.

As part of the Guest Experience team, you will help maintain a welcoming environment, support onsite programs and events, and adapt to a fast-paced museum setting while upholding safety and inclusivity

Qualifications

• 16+ years of age at time of hire.
• 1+ year experience working with children.
• Strong guest engagement and customer service.
• Able to work flexible schedule including evenings and weekends.

Responsibilities

• Engage guests with play-based interactions in exhibits.
• Facilitate learning experiences for visitors of all ages.
• Maintain safety and cleanliness of spaces.
• Support onsite programs and events.

Skills

Customer service

Verbal communication

Problem solving

Teamwork

Education

High school diploma (or equivalent)

Job description

Position Title: Play FacilitatorReports to: Guest Experience ManagerClassificationType: Hourly, part-time, non-exemptSchedule: less than 30 hours per week with the ability to adjust to a flexible work schedule including weekdays, weekends, evenings and some holidaysReports to: Guest Experience ManagerStarting hourly wage: $12.00 per hourScott Family Amazeum OverviewThe Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.Core Purpose: The Amazeum exists to spark and nurture the curious and creative spirit in all of us.Through experiences with the Amazeum, individuals and the community are engaged in building relationships and developing identities as creative, curious, and innovative shapers for the region. Learning at the Amazeum is an active, playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play.The Amazeum facility includes approximately 50,000 square feet of indoor space and one acre of outdoor exhibition and activity space. The museum is located at the intersection of Museum Way and J Street in Bentonville, AR.Position SummaryPlay Facilitators are at the heart of the Amazeum experience, transforming everyday moments into opportunities for curiosity, creativity, and discovery. Through playful, inquiry-driven interactions, they engage guests of all ages in meaningful learning experiences that extend thinking, invite exploration, and build connections.Play Facilitators take ownership of the guest experience. They recognize and act on opportunities to deepen engagement, adapt their facilitation to meet diverse learners, and help shape an environment where learning is active, playful, and continuous. They utilize play-based and inquiry-based facilitation strategies in order to elevate the guest experiences across the museum.Essential FunctionsGuest Engagement & FacilitationConsistently initiates and deepens meaningful, play-based interactions that spark guest curiosity and explorationUses open-ended questioning and responsive facilitation to extend guest thinking and learningAdapts facilitation strategies in real time to meet diverse development levels and learning stylesCreates an inviting presence that ensures guests feel welcomed, supported, and engaged throughout their experiencesRecognizes and seizes in-the-moment opportunities to enrich the guest engagementConfidently facilitates guest engagement within exhibit spaces with clarity, energy, and purposeConnects activities to broader STEAM concepts in developmentally appropriate waysMaintains strong working knowledge of exhibits, experiences and STEAM contentSupports the delivery of onsite programs, events, and occasional offsite experiences with professionalism and adaptabilityEnvironment & Safety OwnershipEnsures environments are in a consistent “play-ready” state by proactively resetting, organizing, cleaning and restoring materialsEnsures guest safety through active supervision, clear boundaries, and timely intervention when neededIdentifies, communicates, and responds to maintenance and safety concerns quickly and effectively by following approved protocolsActively invites guests in caring for and resetting exhibits and materials to collaboratively ensure spaces are accessible and functional for all guests.Continuous Learning MindsetActively participates in training, coaching, and feedback opportunitiesSeeks out new strategies, content knowledge, and approaches to improve guest engagementReflects on experiences and applies learning to future interactionsShares observations and ideas that help improve guest experience and team practiceProfessionalism & Amazeum CultureCommunicates clearly and proactively with team members and leadershipContributes to a culture of accountability, ownership, and trustDemonstrates curiosity, creativity, and commitment to lifelong learningMaintains a positive, playful and professional presence with guests and with team membersBalances flexibility and responsibility in a fast-paced, ever-changing environmentCommunicates respectfully and effectively with diverse audiencesRepresents the Amazeum mission and guiding principles in all interactionsGeneral DutiesThe responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.Minimum Requirements:16+ year of age at time on hireCompleted or working towards a high school diploma or equivalent.1+ year experience working with children (such as babysitting, youth groups, children' s church groups, etc.)Demonstrated success in guest engagement/customer serviceStrong verbal communication skills with emphasis on interacting with diverse audiences of all ages in an engaging and compelling fashionAble to problem solve effectively under pressureProven ability to work independently as well as within a team environmentMust have reliable transportation to commute to and from various offsite locationsAll applicants must be able to:Provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United StatesComplete and pass a background checkPhysical Requirements:Ability to remain active for extended periods, including standing, walking, bending, kneeling, crouching, and moving quickly throughout exhibit spacesAbility to actively engage with children and families at floor level, including sitting, kneeling, and transitioning between positions frequentlyAbility to lift, carry, push, and pull materials up to 20 pounds regularly and up to 40 pounds occasionallyAbility to reach overhead and below waist level to set up, reset, and maintain exhibits and materialsAbility to work in a high-energy, fast-paced environment with frequent movement and constant interactionAbility to work in environments with moderate to high noise levels and visual stimulationAbility to communicate clearly and effectively in a dynamic environment, including projecting voice when neededComfortable working in environments that may include water, outdoor weather conditions, or hands-on/messy materialsPreferred Skills:Working towards BS/BA/AA in Education, Play Therapy, Science, Art, Theater, Museum Studies, or related fieldBilingual skillsBasic understanding of inquiry-based or play facilitationBasic understanding of developmental levels and different learning stylesCapacity to be spontaneous and interact positively with guestsAbility to demonstrate curiosity and passion for learningAbility to balance shifting priorities in a dynamic, fast paced, and ever-changing environmentComfortable being silly and playful while also being respectful in speech, actions, and demeanor.How to apply: Submit your completed Amazeum application, resume and cover letter via the Amazeum Career Porta